Wade Keene

• Supervised different types of routes. Liquor only, Beer only, Express routes, combined delivery routes, and supervised a merchandising team as well.
• Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
• Worked closely with management and/or HR to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
• Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
• Assisted in helping to reorganize and test new routes for combined delivery.
• Provided ongoing support to drivers, helpers, and merchandisers throughout their employment journey, including training for new hires or refreshers as needed.
• Regularly met with drivers and helpers to develop and maintain expectations for performance, ensuring consistent quality across the team.
• Conducted reviews with drivers, providing constructive feedback for continuous improvement.
• Worked closely with personnel, customers, and management to resolve problems.
• Consistently kept an open line of communication with upper management and driving staff members.
• Handled disciplinary actions when necessary while maintaining professionalism and fairness.
• Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within driving team.
• Assisted in route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
• Coordinated routes using Eostar and Roadnet for next days deliveries.
• Responded to emergencies by dispatching vehicles and bringing in additional personnel.

• Delivered liquor packages to customers at bars, restaurants, liquor, convenience, and grocery stores
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Completed deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available duties during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Verified accuracy of all deliveries against order forms.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Supported warehouse operations when needed, contributing to well-rounded understanding of company logistics processes.
• Fostered positive working relationships with regular customers.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

• Operated pallet jacks to safely transport goods from warehouse to shipping area.
• Improved order accuracy by diligently picking products according to pick lists and packing slips.
• Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
• Prepared orders by processing requests, pulled ;product from warehouse, packed boxes, built pallets and prepared shipments.
• Replenished product to designated locations for next day.
• Contributed to inventory counts, ensuring data accuracy and minimizing discrepancies.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Assisted in routing for next days deliveries.

Same duties as 2007-2012

• Delivered soda, water and sports drinks packages to various customer accounts.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Upheld high standards of professionalism while representing company during interactions with customers, and coworkers.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Successfully avoided time delivery delays by carefully planning best routes.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Filled out load paperwork and DOT-mandated log books.