Wade Kownatsky

• Oversee daily warehouse operations, optimizing workflow and ensuring timely order fulfillment.
• Coordinate Smart Market and vending installations in new and existing accounts.
• Oversee upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Stepped in to execute full route delivery when drivers called out sick, had planned PTO etc, ensuring no missed deliveries or unsatisfied customers.

• Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
• Assisted in inventory management, ensuring accurate counts and minimizing discrepancies.
• Implemented a more efficient layout of the warehouse floor, optimizing space utilization and workflow.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Implemented process improvements that reduced order fulfillment times and enhanced accuracy.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.

Warehouse Supervisor

• Oversee and coordinate daily production goals and fabrication schedule, ensuring day 1 work is completed and loaded onto the correct route trucks.
• Unload stock trucks, UPS and FedEx and LTL deliveries, ensuring all receivables are properly accounted for and accurately received into inventory. Report any discrepancies through the proper channels in inventory system.
• Verify time cards, assist in interviewing, evaluate, coach and train employees per company policies and procedures.
• Verify time cards, assist in interviewing, evaluate, coach and train employees per company policies and procedures.
• Hold and document monthly safety trainings, weekly toolbox talks and daily PPE checks.
• Monthly inventory counted and entered into the AS400 computer system using RF scanners; bi-weekly cycle counts to ensure accuracy.
• Order new supplies and equipment as needed, create work orders and contact outside service vendors if needed for repair (ex: forklift needs repair).
• Main point of contact for customer pickups and office staff, ensuring 100% customer satisfaction.
• All other tasks as listed below as shipping/receiving lead before promotion to Warehouse Supervisor.

Shipping and Receiving Lead

• Pulled, verified, and packaged items for shipment per office supplied ship list.
• Load daily route trucks in proper order per transportation department route schedule.
• Move tracking of all shipped items thru the company inventory system in the AS400.
• Operated forklifts, combi-lift, pallet jacks, and hand trucks to load and unload trucks and move items around warehouse.
• Restock inventory onto proper racks and shelves located throughout the warehouse
• Clean and organize warehouse

Estimator

• Responsible for building and presenting storefront aluminum and glass pricing by analyzing blueprints, plans and specs, shop drawings, take-offs and other related documents.
• Contact outside vendors for pricing on required items, ensuring all specs are correct and systems are compatible.
• Maintain organizational discipline and meticulous attention to detail while managing several projects at once.
• Ensure all quoted pricing is accurate per company pricing structure and all parts and labor are accounted for.
• Assist in any applicable change orders/revisions.
• Main point of contact for any customer questions thru phone calls and emails.
• Order entry into AS400 system and scheduling confirmed orders, remaining main point of contact for customer questions and fabrication department if issues arise.
• Attend bi-weekly and monthly sales meetings to review quotes, orders, margins and overall market conditions.

Warehouse Manager (May 2013-August 2014).

• Oversee warehouse staff, ensuring compliance with all company policies and procedures
• Product purchasing and inventory, invoice reconciliation for all vendors
• Space to sales product/brand adjustment and new product/brand distribution to maximize profits and minimize product spoilage
• Coordinate vending installations in new and existing accounts, including vending machine prep and testing
• Prepare and run daily inventory reports, assist in pulling inventory and loading trucks
• Route coverage in case of driver call-outs etc

Route Delivery Driver (May 2011-March 2013)

• Service and maintain cleanliness and sanitation of soda, snack, coffee and fresh food vending machines and micro-markets
• Ensure correct quantities and types of products needed to maximize sales and minimize product spoilage
• Collect money, maintaining accurate cash records and securing company assets in safe, end of day reconciliation with accounting
• Safely drive, maintain and clean company box truck including pre and post trip inspection reports
• Handle customer complaints in an efficient and professional manner
• Perform basic vending machine equipment troubleshooting and repairs