Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Eagle Scout
Eagle Scout
Generic

Wade MacDonald

Winston-Salem,NC

Summary

Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 7 years of experience in customer focused roles . Efficient and accurate professional with dedicated approach to customer service, facilities maintenance and safety management.

Overview

9
9
years of professional experience

Work History

Patron Attendant

Wake Forest Baptist Health
Winston-Salem, NC
07.2018 - Current
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to all customer inquiries thoroughly and professionally.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Coordinated between billing department and customers to resolve problems.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • promote and restore patients' health by developing day-to-day management and long-term planning of the patient care area.

Delivery Driver Manager

Papa John's Pizza
Winston-Salem, NC
08.2017 - 10.2018
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Verified validity of vehicle inspection stickers and registrations.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.

Assistant Store Manager

Dollar General
Winston-Salem, NC
10.2016 - 07.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

General Manager

Textbook Brokers
Winstona-Salem, NC
04.2013 - 06.2016
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.

Education

Bachelor of Science - Geology

East Carolina University
Greenville, NC
08.2006

Skills

  • Mobility Support
  • Soil Collection
  • Reading Comprehension
  • Creative Solutions
  • Safety Awareness
  • Project Requirements
  • Hazardous Chemicals
  • Staff Assignments
  • Merchandise Sales
  • Personal Protection Equipment (PPE)
  • Quality Standards
  • Medical Terminology
  • Web Browser Software
  • Critical Thinking
  • Microsoft Office
  • Quality Control Analysis
  • Temperature Control
  • Mathematics
  • Coordination
  • Instructing
  • Negotiation
  • Monitoring

Accomplishments

  • Supervised team 14 staff members.
  • Collaborated with team of 14 in the development of revenue management

Timeline

Patron Attendant

Wake Forest Baptist Health
07.2018 - Current

Delivery Driver Manager

Papa John's Pizza
08.2017 - 10.2018

Assistant Store Manager

Dollar General
10.2016 - 07.2017

General Manager

Textbook Brokers
04.2013 - 06.2016

Bachelor of Science - Geology

East Carolina University

Eagle Scout

Eagle Scout

Order of the Arrow Award

Awarded the three palms, bronze silver, gold

  • Constructed materials list, price list, organized volunteers, and complied with all local zoning laws and safety requirements of BSA
  • Ensured adherence to all processes and procedures as outlined by the BSA guidelines.
  • Completed two BSA High Adventure Scouting trips:
  • Order of the Arrow- BSA Honor Society
  • Earned BSA's highest award, with gold palms.
  • Conducted and participated in community service projects as a participant and as a leader
  • Planned and managed a community service project to improve safety awareness in community.
  • Organized and implemented a community service project for Opportunity Village's Magical Forrest.
  • Completed several years of leadership positions and lead a major community service project
  • Participated in multiple community service projects throughout the community.

Eagle Scout

Eagle Scout

Order of the Arrow Award

Awarded the three palms, bronze silver, gold

  • Constructed materials list, price list, organized volunteers, and complied with all local zoning laws and safety requirements of BSA
  • Ensured adherence to all processes and procedures as outlined by the BSA guidelines.
  • Completed two BSA High Adventure Scouting trips:
  • Order of the Arrow- BSA Honor Society
  • Earned BSA's highest award, with gold palms.
  • Conducted and participated in community service projects as a participant and as a leader
  • Planned and managed a community service project to improve safety awareness in community.
  • Organized and implemented a community service project for Opportunity Village's Magical Forrest.
  • Completed several years of leadership positions and lead a major community service project
  • Participated in multiple community service projects throughout the community.

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Wade MacDonald