Wade McCallister
Denham Springs,LA
Summary
Instrumental IT Specialist bringing 11+ years of experience achieving ambitious goals in challenging IT environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at meeting demanding timelines and providing solutions with long-term vision in mind.
Overview
14
14
years of professional experience
Work History
IT Supervisor
Premier Health Consultants
04.2018 - Current
- Support 90+ clinics, administration buildings, and 1,500+ employees.
- Implemented 50+ sites including new and acquisition clinics.
- Supervise a team of six technicians, ensuring SLA compliance and clear communication of goals and updates.
- Make recommendations on hardware, software, and vendor changes to improve efficiency, pricing, and align departmental and company goals.
- Perform site surveys for new clinics from a project management viewpoint to ensure sites will match our model.
- Orchestrate vendors for installation of services, cabling, security and hardware.
- Closely collaborate with implementation team to meet opening deadlines.
- Submit costs for project budgeting.
- Provide elevated support to other helpdesk team members.
- Assume ownership and provided consistent follow-through to problem resolution.
- Analyze network security and current infrastructure to assess areas in need of improvement and develop solutions.
- On-going network design, reevaluation and optimization to keep pace with company growth.
- Manage end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
- Mentor new hires, resulting in stronger staff development and increased productivity.
- Configure hardware, devices and software.
- Identify computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw IT department operations and training.
- Designed Sharepoint master pages and page layouts.
- Promoted use of SharePoint for documentation management.
- Deployed Microsoft Teams across enterprise to enhance collaboration.
Point of Sale Technician
ISS-LA
08.2011 - 01.2017
- Provided remote and on-site support for over 200 clients in retail/hospitality environments adhering to client specific SLAs.
- Performed database management and migrations.
- Designed and implemented networks based on client needs including VPN tunnels for multi-site enterprise clients.
- Managed procurement, tracked and maintained inventory.
- Worked with software and hardware vendors for problem resolution and escalation.
- Trained new technicians on our systems and products.
- Trained clients on the use and management of their systems.
- Performed hardware level repairs to PCs, Laptops, and mobile devices.
Education
High School Diploma -
Doyle High School
Livingston, LA05.2011
Skills
- Project Management
- Network Administration
- Desktop Support
- Risk Mitigation Planning
- Customer Service
- Training & Development
Accomplishments
- Initiated rollout of an SDWAN solution using Meraki hardware to gain network scalability and single pane network monitoring.
- Designed and implemented mobile networks and IT solutions for testing sites during the Covid-19 Pandemic.
- Implemented a working telemedicine solution.
- Provided an MDM solution for company owned iOS devices for easier management.
- Played key role in successfully opening 6 sites in 6 weeks, in multiple states.
Timeline
IT Supervisor
Premier Health Consultants
04.2018 - Current
Point of Sale Technician
ISS-LA
08.2011 - 01.2017
High School Diploma -
Doyle High School
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