Wade Morris
Westland
Summary
Dedicated and versatile professional with extensive training and experience in diverse fields which include safe driving, package delivery, financial services, and fire and emergency medical safety. I hold proven ability to adapt quickly to challenging obstacles while maintaining a strong focus on safety and efficiency. I'm committed to delivering high-quality service and support in dynamic environments, enhancing overall team performance while also equipped with a unique blend of skills that ensures competency and reliability in every job task.
Overview
4
4
years of professional experience
Work History
Package Car Driver (Seasonal)
United Parcel Service
09.2024 - 09.2025
- Conducted pre/post trip safety inspections inside and outside of vehicle before beginning every delivery route
- Assisted in helping and relieving other drivers with their pickup deadlines and delivery volume under extreme time restrictions
- Successfully planned out delivery routes before dispatch using ORION map reading software
- Navigated delivery routes efficiently while utilizing GPS and route optimization tools for improved efficiency ensuring timely package arrival while adhering to safety/OSHA regulations.
- Strengthened relationships with customers by establishing rapport and fostering trust during daily interactions.
- Determined quickest and safest routes for delivery by using effective planning, improvising and organizational skills.
- Complied with truck driving rules & regulations as well as company policies and procedures regarding safe vehicle operations.
- Reduced potential accidents & performed safe parking positions through constant vigilance towards road conditions, weather changes, pedestrians, cyclists, and other drivers on the roadways.
- Enhanced delivery efficiency by accurately sorting packages for delivery based on route sequence numbers before and during each shift.
- Safely and securely loaded and unloaded packages onto and from truck weighing up to 50 pounds or more
Relationship Banker
Fifth Third Bank
09.2023 - 11.2023
- Practiced consultative selling techniques with a focus on customer persuasion, retention, and conversion
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients to meet their financial wants and needs effectively.
- Utilized the use of ACE banking software to help aid and build strong financial need assessments based on customers' current and previous transaction history
- Developed strong relationships with clients, fostering trust and loyalty through personalized products and services
Lead CSR
Comerica Bank
07.2022 - 08.2023
- Performed lobby and drive-thru speedy transactions to meet customers' financial wants and needs
- Enhanced customer satisfaction by addressing financial inquiries of certain banking products and services and resolving issues promptly through inbound & outbound calls
- Managed incoming cash shipments, audited it properly, and made sure there were no imbalances to the TCR, main vault or cash drawer(s)
- Established strong rapport with customers through active listening skills, empathetic responses, and genuine interest in their financial needs.
- Utilized CRM tools such as salesforce to effectively manage client financial information, streamline workflows, and achieve performance goals .
- Conducted internal cashier check, notary, call tree and ATM balance sheet audits.
- Received Campaign Deposits and Collaboration Award (Jun – Aug 2023); One Comerica & Customer Comes First Award (Nov 2022, April-May 2023); Comerica Securities Referrals Award (April 2023).
Delivery Service Provider (Seasonal)
Amazon Prime Logistics
05.2021 - 06.2022
- Used Amazon Flex and Chime applications to support delivery timing, supply-chain logistics, progress of route summaries and to execute rescue routes.
- Used eMentor software to observe variate driving behavior data/logistics to ensure safe, efficient and defensive driving.
- Analyzed performance metrics to identify areas for improvement in service delivery processes.
- Cultivated positive relationships with customers by delivering timely and cost-effective supply of services and materials.
- Maintained FICO safe driving scores of 800 or better
Education
No Degree - CDL B
United States Truck Driving Training School
Sterling Heights, MI11-2025
No Degree - Emergency Medical Technology
Schoolcraft College
Livonia, MI08.2024
BBA - Digital Marketing
Western Michigan University
Kalamazoo, MI12.2021
Skills
- Defensive driving techniques
- Map Reading
- Route Planning
- Effective time management
- Self motivation
- Emergency response training
- Logistics software proficiency
- Customer Service
- Problem Solving
- Communication
- Leadership
- Heavy lifting
- Teamwork
Timeline
Package Car Driver (Seasonal)
United Parcel Service
09.2024 - 09.2025
Relationship Banker
Fifth Third Bank
09.2023 - 11.2023
Lead CSR
Comerica Bank
07.2022 - 08.2023
Delivery Service Provider (Seasonal)
Amazon Prime Logistics
05.2021 - 06.2022
No Degree - CDL B
United States Truck Driving Training School
No Degree - Emergency Medical Technology
Schoolcraft College
BBA - Digital Marketing
Western Michigan University