Wade Mullins

Manage program metrics and implement improved processes to improve results

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved average daily utilization from 52% to 81% during low volume periods
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Manage cross-functional team collaboration to drive program success
• Provide daily metric reporting to internal and external stakeholders
• Manage vendor relations with our global partners
• Coaching and leadership of direct reports
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Responded to account manager requests for materials for newly leased vehicles
• Provided drivers with necessary materials for vehicles
• Managed inventory of necessary documentation
• Provided timely distribution of materials
• Issued payments for fleet violations
• Reduced backlog of driver material requests for leased vehicles

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Searched aircraft to look for security concerns such as restricted items and tampering.
• Checked aircraft manifests for accuracy.
• Guided aircraft to and from terminal gates using correct motions and safety equipment.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Grilled meats and seafood to customer specifications.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Checked food temperature regularly to verify proper cooking and safety.
• Plated and presented all dishes to match established restaurant standards.
• Produced adequate amounts of mise en place to make meal preparation easier.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Monitored food quality and presentation to maintain high standards.
• Prepared and cooked meals according to recipes and customer specifications.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Maintained smooth and timely operations in preparation and delivery of meals.

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Validated incoming data against quality standards to eliminate irrelevant or unusable information.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
• Searched, extracted and interpreted information to determine correct input procedure.
• Built and maintained tracking databases for variety of measuring aspects.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Maintained files, records and chronologies of entry activities.
• Tested and refined data management systems to scale with increasing load demands.
• Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
• Administered databases to handle high-volume sales and marketing data and organize information for analysis.
• Ran essential daily, weekly and monthly KPI metric reports from compiled data.
• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Monitored workers on site during production activities for safety procedures compliance.
• Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
• Assembled products according to changing daily work orders and specific customer needs.
• Adjusted machines to increase productivity for runs.
• Updated production metrics and facilitate regular team communication.
• Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
• Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Made sure products were produced on time and are of good quality.
• Inspected products and machines to maintain quality and efficiency.
• Prepared reports and technical documentation of day-to-day production processes.
• Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
• Maintained organized work area by cleaning and removing hazards.
• Met production targets and tight deadlines by collaborating closely with team members.
• Oversaw logistics and inventory management for storeroom.
• Inspected finished products for quality and adherence to customer specifications.
• Collaborated with other departments to optimize production workflows.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Reviewed production schedules and streamlined processes.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Developed workflow process to capture assembly data to calculate productivity rate to meet customer demand
• Created inventory ordering system to reduce supplied inventory by $250,000
• Reduced failure to promise and failure to deliver rates from 10% to 2% with new assembly process and inventory ordering system
• Properly loaded and unloaded materials in and out of machines.
• Maintained tight tolerances with design specifications.
• Adhered to high level of safety by following company rules and regulations to prevent injuries.
• Manually set up machinery, lathes, and turn centers
• Moved finished work to correct staging area for disposition.
• Trained and coached team members on proper machine set-up procedures.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
• Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
• Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
• Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
• Inspected finished parts by checking for defects to meet quality standards.
• Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
• Learned and followed safety procedures to keep machines operated safely and prevent accidents.
• Monitored machines during operation to make adjustments when necessary and produce quality parts.
• Input instructions to program CNC machines to control machine movement and produce parts to specification.
• Supported quality control and inspection processes to promote production of quality products.
• Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
• Input instructions for machine operations based on specifics of work orders.
• Adjusted machine settings to achieve desired results and meet customer specifications.
• Operated CNC machines to produce components with tight tolerances.
• Instructed new employees on operation of CNC machines.
• Followed detailed instructions to accurately produce complex components.
• Assisted other machinists with set-up and troubleshooting of CNC machines.
• Inspected parts to meet customer specifications and quality standards.
• Completed manual adjustments and tooling changes in absence of automatic programming.
• Collaborated with other departments to meet customer requirements.
• Ran multiple CNC machines simultaneously to increase production capacity