Wade Mulvihill
General Manager
Hicksville,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Friendly's Restaurant
11.2023 - Current
- Oversee daily operations by forecasting sales, controlling labor costs, managing inventory, enforcing safety guidelines and ensuring customer satisfaction
- Streamline inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Manage staffing needs by hiring, training and writing schedules for 40+ employees
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Maximize efficiency by coaching and mentoring staff on team building, optimal use of technology, accuracy of orders, and following company procedures.
- Assess monthly and quarterly P&Ls to identify opportunities for cost reduction and profit growth
Assistant Manager
Friendlys Restaurant
06.2017 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Created spreadsheets to track sales trends, labor costs, and inventory expenditures
General Manager
Boston Market
01.2016 - 02.2017
- Hired, trained and developed staff of 40+ personnel for new store opening in Washington Heights, NY
- Monitored daily cash discrepancies and inventory shrinkage.
- Managed purchasing of all food and supply products
- Supervised busy meal periods by ensuring there was enough food and staff to accommodate customer demands
Education
Bachelor of Music Industry - GPA 3.87
SUNY Oneonta
Oneonta, NY 09.2011 - 05.2015
Skills
Expense Control
Customer Relationship Management
Workflow Planning
Schedule Management
Performance Improvement
Interpersonal Skills
Effective leader
Time Management
Labor Cost Controls
Proficient in Excel
Sales Analysis
Inventory Control
Certifications
ServSafe
Expiration: Novemeber 2028
Timeline
General Manager
Friendly's Restaurant
11.2023 - Current
Assistant Manager
Friendlys Restaurant
06.2017 - 11.2023
General Manager
Boston Market
01.2016 - 02.2017
Bachelor of Music Industry - GPA 3.87
SUNY Oneonta
09.2011 - 05.2015
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