Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wade Shores

Stillwater,MN

Summary

Accomplished Information Technology Leader who excels in building relationships and partnering with technology leaders to solve complex business problems through strategic technology product and service delivery. A proven track record of driving innovation, team culture, and reduction of security / governance risk. Excellent technical, people, and communication skills. Core Proficiencies 25+ years of leading technology innovation within a fortune 50 enterprises Contact Center Technology IT Service Management Financial Portfolio Management Enterprise Architecture Enterprise Technology Strategy Vendor Management IT Security, Compliance, & Governance Product Management / DevOps / Agile Talent Development & Team building Technology Solution Engineering

Overview

22
22
years of professional experience

Work History

Lead Engineer & Technology Owner, HR, Customer Support

Contact Center Solutions
05.2001 - Current
  • Finance, Legal/Risk Prevention)/ Target Technology, Minneapolis, Mn Defining, architecting, and driving the strategy, innovation, and adoption of the technology of the future for Target’s Contact Centers and guest experience/ workspace capabilities
  • Transforming the technology and technology processes that Target enterprise users and vendor partners access, interact with, and are impacted by, during the execution of their work.

Education

Bachelor of Arts (BA) - East Asian Studies/ Economics

Hamline University
St Paul, MN

Skills

  • Technical Skills
  • Nice Engage
  • Nice RT Client
  • Nice Engage Search
  • Nice RT Designer
  • Nice WFM
  • Nice EEM
  • Avaya Communications Manager
  • Avaya OneX Agent
  • Avaya CMS

Timeline

Lead Engineer & Technology Owner, HR, Customer Support

Contact Center Solutions
05.2001 - Current

Bachelor of Arts (BA) - East Asian Studies/ Economics

Hamline University

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Wade Shores