Wade Szarwan
Grand Island
Summary
Experienced with troubleshooting technical issues and delivering high-quality customer service. Utilizes effective communication and problem-solving techniques to resolve customer inquiries efficiently. Track record of maintaining customer satisfaction and building positive relationships.
Overview
7
7
years of professional experience
Work History
Managed Wifi Lead
Charter Spectrum
Buffalo, NY
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proficient in handling broad network issues and customer connection concerns
- Worked well in a team setting, providing support and guidance.
- Often teaching, wether over the phone from inbound agent calls, agent coaching or team meetings
- Willingness to help wherever needed.
- Project work; either customer escalations, network health checks or power points to help with agent teaching
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Managed Wifi Rep 3
Charter Spectrum
Buffalo
01.2019 - 05.2019
- Managed customer accounts, ensuring accurate data entry and updates.
- Collaborated with team members to resolve complex issues, improving overall service efficiency.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
GED -
Sweet Home
Amherst, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Managed Wifi Lead
Charter Spectrum
05.2023 - Current
Managed Wifi Rep 3
Charter Spectrum
01.2019 - 05.2019
GED -
Sweet Home