Wade Yates
El Dorado Hills,CA
Summary
Dynamic professional with a proven track record at Apple, adept in technical skills and problem-solving. Excelled in leadership roles, enhancing team performance and customer satisfaction. Achieved significant improvements in project management and inventory control, demonstrating keen attention to detail and exceptional communication abilities.
Overview
12
12
years of professional experience
Work History
Big Wave Industry
Self Employed
11.2019 - 11.2021
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Evaluated product quality and vendor performance to maintain quality standards.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Collaborated with design team to identify and fulfill customer needs.
- Managed and maintained purchase orders and invoices.
- Developed and managed budgets for purchasing and projected purchasing needs.
Technical Expert and Repair Technician
Apple
11.2014 - 07.2019
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Assisted in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Proficient in note taking and report documentation, with a focus on clarity, accuracy, conciseness, coherence, and relevance.
Project Manager and Construction Worker
Luzon Construction and Remodeling
06.2014 - 08.2018
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Maintained open communication by presenting regular updates on project status to customers.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Assistant Manager
Pacsun Retail Store
02.2010 - 05.2014
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Conducted team trainings on store maintenance and enforced participation in exercises focused on developing key skills.
Education
Some College - Business
Sacramento City College
Sacramento, CASome College - Business
Folsom Lake College
Folsom, CASkills
- Active listener
- Leadership
- Communication
- Teamwork
- Problem-solving
- Time management
- Reporting skills
- Problem Solving
- Technical Skills
- Attention to detail
Timeline
Big Wave Industry
Self Employed
11.2019 - 11.2021
Technical Expert and Repair Technician
Apple
11.2014 - 07.2019
Project Manager and Construction Worker
Luzon Construction and Remodeling
06.2014 - 08.2018
Assistant Manager
Pacsun Retail Store
02.2010 - 05.2014
Some College - Business
Sacramento City College
Some College - Business
Folsom Lake College
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