Wadia James
Secane,PA
Summary
I am a organized and dedicated customer service professional with successful experience in a fast-paced office and grocery store setting. I am a trustworthy hardworker with expertise in completing various clerical task, cash handling and staff support. I am responsible, punctual and productive when working independently or in team environments.
Overview
12
12
years of professional experience
Work History
Enrollment Administrative Assistant/Receptionist
Pennsylvania Institute of Technology
06.2018 - Current
- Perform receptionist duties such as greeting visitors, answering inbound calls, scheduling appointments and taking messages
- Reply to incoming emails and route them to the correct department
- Maintain filing and record keeping on paper and our database
- Respond to all inquiries regarding college courses, qualifications and tuition
- General office support such as faxing, copying filing and maintain a clean and organized environment
- Provide support to admission representatives
- Handle Inventory and order materials, publications, supplies and/or merchandise
- Maintain student master files and verify all requirements are in compliance for graduation
- Handle all inbound and outbound mail for the college.
Dog Bather/Receptionist
PetSmart
01.2017 - 06.2019
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Confirm scheduled bookings with clients.
- Managed inventory of grooming supplies, ensuring adequate stock levels and timely reordering when necessary.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Provided gentle and thorough dog bathing services and nail trimming.
Customer Service/Cashier/Stocker
Acme Markets, Inc.
08.2011 - 01.2017
- Greet every customer and provide excellent customer service
- Receive payments by cash, credit and debit cards
- Issue refunds, exchanges, place orders and handle recalls
- Answer multiple calls and direct them to the correct department
- Resolve customer complaints via email, phone or in person
- Maintain clean checkout areas
- Count all registers at the beginning and end of each shift to ensure no shortages
- Conducted cash office operations ensuring 100% accountability for all daily transactions and money in the store's safe
- Assist with inventory, restocking and POS systems
- Provide training for new cashiers
- Provide assistance to other departments when needed.
Education
High school diploma -
Upper Darby High School
Upper Darby, PA06.2010
Skills
- I am extremely patient and attentive I can adapt to any stressful situation maintaining my composure to ensure quality customer service Clear communication and time management skills
- Appointment Scheduling and Clerical Support
- Filing, Data Archiving, Documentation and Reporting
- Deadline-Oriented
- Organization and Telephone Skills
- Cash Handling and Cash Drawer Reconciliation
- Cashier and New hire Training
- POS System Operation and Product Restocking
- Analytical Thinking and Multitasking Abilities
- Customer Service and Complaint Resolution
- Administrative and Office Support
Timeline
Enrollment Administrative Assistant/Receptionist
Pennsylvania Institute of Technology
06.2018 - Current
Dog Bather/Receptionist
PetSmart
01.2017 - 06.2019
Customer Service/Cashier/Stocker
Acme Markets, Inc.
08.2011 - 01.2017
High school diploma -
Upper Darby High School
Similar Profiles
Leah HovisLeah Hovis
Medical Assistant at Orthopedic Institute of PennsylvaniaMedical Assistant at Orthopedic Institute of Pennsylvania
Robin MoyerRobin Moyer
Office Manager at Pennsylvania Psychiatric Institute, IncOffice Manager at Pennsylvania Psychiatric Institute, Inc
Lenaya AbronLenaya Abron
Inpatient Psychiatric Nurse at Pennsylvania Psychiatric InstituteInpatient Psychiatric Nurse at Pennsylvania Psychiatric Institute
Jonathan NyanyounJonathan Nyanyoun
Therapist at Eagleville Mental Health HospitalTherapist at Eagleville Mental Health Hospital
Ryan TambonRyan Tambon
Laborer at Miller BrothersLaborer at Miller Brothers