Skilled at reviewing documents and making accurate decisions. Bringing firm grasp of risk assessments, hazard recognition and acceptance criteria.
Analytical mortgage underwriter with expertise in lending. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Top-notch Underwriter with solid experience in financial services. Proficient in determining level of risk for lenders using strong mathematical and statistical skills. Conscientious and committed to adhering to standards, underwriting guidelines and authority levels.
Overview
22
22
years of professional experience
Work History
Rideshare Driver
Uber
05.2014 - Current
Developed strong communication skills while interacting with diverse groups of riders daily.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Responded to passenger concerns and complaints politely and professionally.
Claims Adjuster
Gallagher Bassett
06.2023 - 11.2023
Interface with, and obtain information from, claimants, clients, vendors and other resources
Conduct investigations, document information, evaluate losses and exposures and recommend appropriate settlements to conclude claims
Analyze and evaluate various coverage, liability, exposure and damage issues
Maintain effective and ongoing communication with various internal and external contacts.
Directed claims negotiations within allowable limit of $5,000 and supported successful litigations for advanced issues.
Senior Underwriter
Interfirst Mortgage
05.2020 - 01.2023
Streamlined underwriting processes for increased efficiency and faster turnaround times.
Effectively managed high-risk accounts by monitoring performance metrics and implementing timely corrective actions as needed.
Improved underwriting decision quality by conducting thorough risk assessments and analyzing client financial data.
Managed a diverse portfolio of complex risks, ensuring proper coverage while mitigating potential losses.
Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
Underwriter
Wintrust
11.2017 - 11.2019
Built strong relationships with lenders, brokers and clients for constructive communications.
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
Underwriter III
JPMorgan Chase
04.2016 - 10.2017
Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Consumer Loan Underwriter 4
Wells Fargo
10.2015 - 04.2016
Supported loan officers and processors to help with timely completion of loan application.
Improved loan approval efficiency by streamlining underwriting processes and implementing automated tools.
Proactively identified and solved complex customer and loan problems impacting operations management and business directions.
Reviewed financial statements, credit histories, income reports, and other information to make accurate determinations about loan decisions.
Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives.
Associate Banker
Quicken Loans
07.2015 - 10.2015
Reached out to customers who submitted online applications at quickloans.com and lendingtree.com for potential refinance and purchase opportunity
Spoke with customers and updated their online application submission for accuracy
Warm transferred customers to senior mortgage bankers who were interested in proceeding or wanted more information
Work with various collateral types such as single family, multi-dwelling, and condominium
Work with management and senior mortgage bankers on new internal software, policy and guidelines, and current processes.
Senior Underwriter
JPMorgan Chase
06.2009 - 07.2015
Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
Streamlined underwriting processes for increased efficiency and faster turnaround times.
Improved underwriting decision quality by conducting thorough risk assessments and analyzing client financial data.
Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Senior Underwriter
HSBC
02.2002 - 05.2009
Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
Evaluated loan applications for affordability and conformance with underwriting guidelines.
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Streamlined underwriting processes for increased efficiency and faster turnaround times.
Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
Education
MBA -
DeVry University - Keller Graduate School of Management
Chicago, IL
12.2007
Skills
Risk evaluations
Analyzing data
Documentation Review
Underwriting guidelines
Claims Investigation
Claims Processing
Highly motivated
Advanced oral and written communication skills
Certification
Adjuster – All Lines, Texas License, 3044926
References
Available upon request
Timeline
Claims Adjuster
Gallagher Bassett
06.2023 - 11.2023
Senior Underwriter
Interfirst Mortgage
05.2020 - 01.2023
Underwriter
Wintrust
11.2017 - 11.2019
Underwriter III
JPMorgan Chase
04.2016 - 10.2017
Consumer Loan Underwriter 4
Wells Fargo
10.2015 - 04.2016
Associate Banker
Quicken Loans
07.2015 - 10.2015
Rideshare Driver
Uber
05.2014 - Current
Senior Underwriter
JPMorgan Chase
06.2009 - 07.2015
Senior Underwriter
HSBC
02.2002 - 05.2009
MBA -
DeVry University - Keller Graduate School of Management