Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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WADLEY FALAISE

New city,NY

Summary

Knowledgeable assistant manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

23
23
years of professional experience

Work History

Assistant Store Manager

T-Mobile
Bronx , NY
04.2004 - Current
  • Ensure that customer and prospective customer are treated with the highest levels of courtesy and professionalism
  • Manage and maintain proper inventory levels by determining appropriate minimum/maximum levels, as well as being responsible for managing cash and inventory levels
  • Monitor daily sales results and activities to ensure sales, retention and compliance objective are met
  • Ensure staff is well trained on policies and procedures, in order to maintain maximum satisfaction
  • Preparing next day sales floor set ups, making change and managing employees with breaks and tasks
  • Strive to create a peaceful yet challenging atmosphere while making daily and monthly goals and exceeding the expectations of myself and the company.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Supervisor/ Customer Services Representative

COMP USA
West Nyack, NY
06.2001 - 02.2004
  • Preformed all management tasks, including money and time management for the store and employees, insuring that goals are met as well as exceeded in a timely fashion, and according to policy
  • Helping aid the staff in customer service and providing positive useful solutions to any daily tasks or issues that may arise
  • Aid customers in getting the best possible satisfaction from our company in order to prevent churn.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Sales Specialist

Lady Footlocker
West Nyack, NY
01.2001 - 02.2001
  • Assisted customers with purchases of sales shoes and accessories, as well as assisted with receiving of deliveries and daily inventory count
  • Suggested new products that increase sales and attended to the register when needed.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Greeted and assisted customers to foster positive experiences.
  • Developed key customer relationships to increase sales.

Education

Associates Degree in Applying Science - - Business Administration Management and Marketing

College Of Westchester
White Plains, NY
01.2004

Skills

  • Operations Oversight
  • Business Development
  • Store Organization
  • Customer Relations
  • Problem-Solving
  • Customer Service and Engagement
  • Customer Service Management
  • Microsoft Office Suite
  • Customer Service
  • Store Opening and Closing
  • Retail Operations
  • POS Systems Operations
  • Team Building and Leadership

Languages

French
Professional

References

References available upon request.

Timeline

Assistant Store Manager

T-Mobile
04.2004 - Current

Supervisor/ Customer Services Representative

COMP USA
06.2001 - 02.2004

Sales Specialist

Lady Footlocker
01.2001 - 02.2001

Associates Degree in Applying Science - - Business Administration Management and Marketing

College Of Westchester

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WADLEY FALAISE