Summary
Overview
Work History
Education
Skills
Timeline
References
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Wadley Ongebei

Denver,CO

Summary

Motivated employee with excellent time management skills. Having years of experience as a Server and a Supervisor within the Customer Service Industry. A true problem-solver that remains calm under pressure to meet deadlines. Recently trained in flight line operations and safety through aviation experience as a Ramp Agent.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ramp Agent

United Airlines
Denver, CO
05.2023 - 09.2023
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Load, unload and service Company Aircraft.
  • Guided aircraft into and out of parking positions using marshalling wands.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.

Bartender Supervisor

J.L. Promotions, Club Icon
Tumon, Guam
04.2016 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Providing friendly service to all internal and external Customers such as Distributing Companies and maintaining a positive relationship.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Data Entry Clerk-Community Program Aide

Department Of Public Health And Social Services
, Guam
12.2020 - 11.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Addressed emergency situations relating to downtime experienced by online systems used by COVID-19 healthcare facilities.
  • Explained medical care options to help families make informed healthcare decisions.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.

Server/Cashier

Jamaican Grill
Tumon, Guam
01.2017 - 05.2019
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Asmuyao Community School
Agana, Guam
03.2022

Skills

  • Basic Accounting
  • Customer Service
  • Payment Processing
  • New Hire Training
  • Staff Management
  • Complex Problem-Solving
  • Team Training and Development
  • Aviation and Transportation
  • FAA Regulations
  • Aircraft Loading and Unloading
  • Equipment Operations

Timeline

Ramp Agent

United Airlines
05.2023 - 09.2023

Data Entry Clerk-Community Program Aide

Department Of Public Health And Social Services
12.2020 - 11.2021

Server/Cashier

Jamaican Grill
01.2017 - 05.2019

Bartender Supervisor

J.L. Promotions, Club Icon
04.2016 - 05.2023

High School Diploma -

Asmuyao Community School

References

  • Jeremy Johnson

773-307-3338

Flight Attendant

United Airlines- Tamuning, Gu

  • Austin Shane King

720-334-4976

Ramp Agent

United Airlines- Den, CO

  • Brian Manibusan

671-788-2864

General Manager

J.L. Promotions, Club Icon- Tumon, GU

Wadley Ongebei