Motivated employee with excellent time management skills. Having years of experience as a Server and a Supervisor within the Customer Service Industry. A true problem-solver that remains calm under pressure to meet deadlines. Recently trained in flight line operations and safety through aviation experience as a Ramp Agent.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Airlines
Denver, CO
05.2023 - 09.2023
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Load, unload and service Company Aircraft.
Guided aircraft into and out of parking positions using marshalling wands.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
Connected electrical power unit and hoses to aircraft.
Coordinated ground crew activities to complete objectives on schedule.
Bartender Supervisor
J.L. Promotions, Club Icon
Tumon, Guam
04.2016 - 05.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Providing friendly service to all internal and external Customers such as Distributing Companies and maintaining a positive relationship.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Proved successful working within tight deadlines and a fast-paced environment.
Data Entry Clerk-Community Program Aide
Department Of Public Health And Social Services
, Guam
12.2020 - 11.2021
Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Verified accuracy of data entered into system to produce error-free reports.
Addressed emergency situations relating to downtime experienced by online systems used by COVID-19 healthcare facilities.
Explained medical care options to help families make informed healthcare decisions.
Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
Server/Cashier
Jamaican Grill
Tumon, Guam
01.2017 - 05.2019
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Practiced good time management to deliver customers' prepared orders quickly and accurately.
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.