Waeays Abdullahi

Load inbound and outbound freight to and from vehicles and containers

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Unload inbound and outbound containers and sort according to size of freight and destination

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Read, decode, and decipher freight coding in order to expedite freight movement and tracing process

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Reconcile driver pick up and delivery manifests

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Label, weigh, and dimensionalize freight

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Perform cleanup activities in the work area to ensure safety and cleanliness of dock

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Record damaged shipments and misrouted freight on applicable reports

• Developed comprehensive security policies and procedures for consistent implementation across the data center facility.
• Spearheaded employee awareness campaigns on cybersecurity best practices to foster a culture of vigilance and promote adherence to established security protocols.
• Managed access control systems, ensuring only authorized personnel had entry to restricted areas within the facility.
• Oversaw installation of advanced security technologies such as biometric scanners and CCTV systems to strengthen overall defense mechanisms.
• Performed periodic maintenance checks on security equipment, minimizing downtime due to technical issues or malfunctions.

The successful IT Support Associate II will be customer focused and motivated by team success

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You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests

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You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support

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Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards

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Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved

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Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely

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Informs customer of needed repairs and answers basic questions

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Ensures that customer understands and is satisfied with work completed

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Follow all standard operating procedures (SOP) through the effective use of knowledge management

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Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users

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Assist with activities to triage and escalate any system or network outage to reduce downtime

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Assist with remote assistance in Teleconferencing systems and AV presentation equipment

• Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
• Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
• Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
• Met or exceeded daily quota targets through focused time management and prioritization of tasks.