Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Wael Abousakhron

NJ

Summary

Experienced Sales Manager with over 12 years of exceptional performance in the telecommunications industry. Proven track record of consistently exceeding Key Performance Indicators (KPIs) for the past 5 years. Renowned for problem-solving abilities and enhancing customer satisfaction. Dedicated professional with a history of consistently meeting company goals through consistent and organized practices. Skilled in thriving under pressure and adept at adapting to new situations and challenges to elevate the organizational brand.

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Sales Senior Supervisor (Acting as Area Manager)

Etisalat Misr
01.2014 - 08.2023

Goal Achievement: Exceed targets through effective task prioritization and diligence. Monitor and maintain achievements for consistent year-over-year growth.
Revenue Optimization: Enhance year-over-year average revenue per user. Employ critical thinking to analyze and improve revenue streams.
Customer Satisfaction: Increase satisfaction by promptly resolving issues and implementing proactive measures.
Performance Enhancement: Develop and execute strategies for continuous sales team improvement.
Quality Assurance: Ensure high service and sales quality standards are met.
Collaborative Forecasting: Support forecasting and planning efforts with Regional Manager input.
Cost Management: Manage costs and overheads for optimal profitability.
Team Leadership: Lead and mentor sales team members for enhanced performance.
Data Analysis and Reporting: Utilize data to track performance and provide actionable insights.
Compliance: Ensure adherence to company policies and regulatory standards.

Retail Sales Senior Advisor

Etisalat Misr
01.2010 - 12.2013
  • Develop, monitor, and control plans to achieve sales targets efficiently and effectively.
  • Promote and sell Etisalat products and services, ensuring accurate collection and processing of required documents.
  • Ensure strict adherence to company policies and procedures to maintain operational integrity and regulatory compliance.
  • Prepare comprehensive reports including briefings, daily activity logs, and follow-up documentation to track performance and identify areas for improvement.
  • Address and resolve issues that may arise with other departments to ensure smooth operations and customer satisfaction.
  • Take proactive measures to retain current customers, fostering strong relationships and addressing their needs effectively.

Retail Sales Advisor

Itsalat international (I2)
01.2008 - 12.2009
  • Proactively boosted sales by providing purchasing advice and actively promoting supplementary products.
  • Held accountable for delivering exceptional customer satisfaction through attentive service and support.

Accountant

El-Barka Company
10.2006 - 11.2007
  • Preparing journal entries.
  • Maintaining and reconciling clients' and vendors' accounts.

Education

MBA - Marketing

The Arab Academy For Since, Technology & Maritime
Cairo, Egypt
05.2001 -

Bachelors of Commerce - Accounting

Assiut University
Assiut, Egypt
05.2001 -

Skills

Sales forecasting

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Certification

Project management fundamentals

Timeline

Sales Senior Supervisor (Acting as Area Manager)

Etisalat Misr
01.2014 - 08.2023

Retail Sales Senior Advisor

Etisalat Misr
01.2010 - 12.2013

Retail Sales Advisor

Itsalat international (I2)
01.2008 - 12.2009

Accountant

El-Barka Company
10.2006 - 11.2007

MBA - Marketing

The Arab Academy For Since, Technology & Maritime
05.2001 -

Bachelors of Commerce - Accounting

Assiut University
05.2001 -
Wael Abousakhron