Wael Ghars
Leesburg,VA
Summary
Summary
Dedicated server with a strong focus on delivering exceptional dining experiences in fast-paced restaurant settings. Skilled in creating positive guest interactions, maintaining cleanliness, and ensuring smooth and efficient service. Known for a friendly attitude, attention to detail, and the ability to multitask effectively.
Overview
12
12
years of professional experience
Work History
Freelancer
Outlier
07.2021 - Current
- Analyzed and tested AI prompts to ensure accuracy and reliability.
- Developed challenging prompts for AI models to identify and correct errors through comprehensive feedback.
- Identified and reported discrepancies in model outputs to ensure accuracy.
- Reviewed AI trainers' feedback to ensure compliance with project steps.
- Evaluated AI trainers' feedback to ensure adherence to project guidelines and approved or rejected accordingly.
Server
Ford's Fish Shack
Lansdowne, VA
07.2017 - 07.2021
- Delivered attentive and welcoming service to enhance guest satisfaction.
- Assisted customers with menu selections, answered inquiries, and recommended food and beverages, including daily specials and promotions.
- Ensured tables were clean, sanitized, and well-organized to maintain a hygienic dining environment.
- Accurately entered food and beverage orders into the POS system for timely preparation.
- Maintained cleanliness and tidiness in the dining area, including sweeping, mopping, and restocking tabletop supplies.
- Bussed and cleaned tables during service to ensure a seamless dining experience.
- Followed safety protocols for food and beverages, including responsible alcohol service, and age verification.
- Processed customer payments, issued bills, and reconciled daily cash transactions.
- Performed opening and closing duties, including cleaning, organizing, and preparing the service area for smooth operations.
- Inspected dining stations for sanitation, and restocked as necessary to meet operational standards.
Server
Parrando's Tex-Mex Grill
Ashburn, VA
12.2016 - 06.2017
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Le Tacos De Lyon
Grenoble, France
11.2012 - 12.2015
- Collected payments and provided accurate change.
- Dealt with all customer issues or complaints.
- Managed cash accounting.
- Provided assistance and support across all positions as needed, with great attention to detail and accuracy when accomplishing a task.
- Operated cash register or POS system to receive cash, check, and credit card payments.
- Processed customer payments quickly and returned exact change and receipts.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA12-2020
Skills
- Guest relations management
- Customer service
- Professional appearance
- Order accuracy
- Food safety oversight
- Table resetting
- Team member support
- High volume dining
- Menu presentation
- Service prioritization
- Restaurant software
- Liquor, wine, and food service
- Dining customer service
Languages
English
Native/ Bilingual
French
Full Professional
Arabic
Native/ Bilingual
Spanish
Professional
Timeline
Freelancer
Outlier
07.2021 - Current
Server
Ford's Fish Shack
07.2017 - 07.2021
Server
Parrando's Tex-Mex Grill
12.2016 - 06.2017
Server
Le Tacos De Lyon
11.2012 - 12.2015
Associate of Science - Computer Science
Northern Virginia Community College
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