Wael Harb
Downey,CA
Summary
Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
13
13
years of professional experience
Work History
SELF EMPLOYEE ( ONLINE SELLER )
WAEL
03.2020 - Current
ONLINE SELLER
GENERAL MERCHANDISE
BIKE & BIKE PARTS
GLACINO ( MEDIERIAN FOOD / AMERICAN )
WAEL
06.2018 - 01.2020
SUPERVISOR
FLOOR MANAGER
MAISON DU VIN ( FINE DINING FRENCH RESTAURANT )
ANTOINE
04.2016 - 04.2018
CAPTAIN
LA PARILLA ( STEAK HOUSE )
MOUNIR
05.2016 - 05.2017
CAPTAIN
NASMA
GEORGE
04.2014 - 04.2016
CAPTAIN
SUPERVISOR
SCOOZI
AMIN
03.2013 - 03.2014
CAPTAIN
MOVENPIK
AHMAD
02.2011 - 02.2013
- RUNNER
- WAITER
Education
High School Diploma -
CHARITE
BEIRUT 04.2012
Skills
- Highly skilled and experienced restaurant professional with expertise in fine dining service, wine service, and upselling Known for providing exceptional customer service and enhancing the dining experience for guests Proficient in offering courses for food service and wine service to staff members Seeking a position where I can utilize my skills and experience to contribute to the success of a dynamic restaurant team
- Trained new staff members on restaurant policies and procedures, including service standards and upselling techniques
- Collaborated with kitchen staff and management to ensure smooth and efficient service during peak hours
- Demonstrated expertise in wine service, including proper opening, pouring, and presentation of wines
- Exceptional customer service skills
- Strong knowledge of fine dining service standards
- Expertise in wine service and pairings
- Effective upselling techniques
- Training and leadership skills
- Ability to work well under pressure
- Excellent communication and interpersonal skills
- Attention to detail
- Guest service
- Exceptional communication
- Cleanliness
- Menu Recommendations
- POS System Operation
- Cash Handling
- Cleaning and sanitizing
- Order Accuracy
- Menu Memorization
- Detail Oriented
- Dining area maintenance
- Allergy awareness
- High-volume dining
- Safe Food Handling
- Professional Appearance
- Wine Knowledge
- Item promotion
- Food station setup
- Wine service
- Exceptional customer service
- Online platforms
- Inventory Management
- Customer Engagement
- Payment Processing
- Pricing strategy
- Order Fulfillment
- Online Advertising
- Social Media Marketing
- Product sourcing
- Facebook Marketplace
- Shipping management
- Supplier Relations
- Shipping
- E-commerce Platforms
- Online Marketing
- Customer Satisfaction
- Order Taking
- Organization
Languages
English
Professional Working
French
Professional Working
Arabic
Full Professional
Spanish
Elementary
Timeline
SELF EMPLOYEE ( ONLINE SELLER )
WAEL
03.2020 - Current
GLACINO ( MEDIERIAN FOOD / AMERICAN )
WAEL
06.2018 - 01.2020
LA PARILLA ( STEAK HOUSE )
MOUNIR
05.2016 - 05.2017
MAISON DU VIN ( FINE DINING FRENCH RESTAURANT )
ANTOINE
04.2016 - 04.2018
NASMA
GEORGE
04.2014 - 04.2016
SCOOZI
AMIN
03.2013 - 03.2014
MOVENPIK
AHMAD
02.2011 - 02.2013
High School Diploma -
CHARITE
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