Wael Ivie
Acton,CA
Summary
Motivated and tech-savvy professional with foundational knowledge in IT support, networking, and troubleshooting. Eager to apply skills and expand knowledge to enhance technical operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shared Services Representative
2020 Companies
04.2023 - Current
- Reset display or products based on the needs of the client
- Installing visual merchandising displays for clients
- Part of the RDS internal help desk team that answers 30 calls daily from field representatives to aid them with troubleshooting issues and auditing visits done by representatives to ensure client satisfaction.
Open Source Developer
Armada Alliance
01.2021 - Current
- Project Manager and Developer of Open source software and documentation website
- Conducted troubleshooting and resolved technical issues related to web hosting, server management, and website functionality
- Created and maintained multiple open-source software such as SDKs and CLI-based programs
- Received $60,000 in funding round for the project via open-source crowdfunding from 'Project Catalyst'
Sports Performance Analyst
UC San Diego Tritons
10.2019 - 10.2020
- Responsible for collecting, visualizing, and analyzing the basketball program's athletic performance/game data
- Creating reports and dashboards to provide analytical data to coaches and training staff to help improve player and team progression.
- Set record for most wins in Triton history (30-1) and Made it to the 2019-2020 NCAA DII West Regional as the top seed.
Sales Associate
Footloose Sports
08.2013 - 07.2019
Education
Math/Econ
University of California San Diego
San Diego, CASkills
- Customer service
- Analysis Skills
- Python, Javascript, Shell scripting, Go
- Networking
- Security
- Technical Support
- Mac OS, Linus, Windows
- Troubleshooting
- Communication
- Hardware and software installation
- Teamwork and Collaboration
- Critical Thinking
Websites
Certification
Comptia A+ (In progress)
Timeline
Shared Services Representative
2020 Companies
04.2023 - Current
Open Source Developer
Armada Alliance
01.2021 - Current
Sports Performance Analyst
UC San Diego Tritons
10.2019 - 10.2020
Sales Associate
Footloose Sports
08.2013 - 07.2019
Comptia A+ (In progress)
Math/Econ
University of California San Diego
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