Over 14 years experience in automotive industry and customer service environment . Strongly dedicated and reliable showroom supervisor . with handling sales reports and gives training for new sales employees
Periodic follow-up to the sales team to ensure confirmed sales and to ensure that they have no problems,full support for the team to raise the level of sales and is the basis of successful work
a. Showroom Supervisor from 2019 till present
• Sales management - ensure that the revenue target of showroom is exceeded
• Showroom car Display
• Customer service management – ensure our customers have an enjoyable experience in the showroom and the highest levels of customer satisfaction
• Expense management – monitor and minimize retail expenses for demo cars
• set the monthly target for the team endveualy and the availably to be achieved
• Preparing achievable weekly forecast report to close the monthly target
• Preparing Sales report and showroom traffic report
• Discussed the KBI figures with sales team to maintain area for improvement
• Performance review every quartier with sales team
• provide and organized different ideas for effective offers
• manage the new stock order based on market needs.
• weekly follow-up for the ordering stock with ETA to start the pre-booking
• meet all the customers as second face for better appoutunties to close the deal
• monitoring mystery shop result and discussed it with sales team
• monitoring test drive ratio compere to closing ratio for the sales team
• general cores training for new sales members, with full sales process
• Showroom Display and showroom needs
b. Business development supervisor 2016 till 2018
• manage the outdoor visit for better community and generating more leads with Government origination and grads A private companies by providing special offers for the employees are there by uploading our offer on the websites
• follow up with the accounts and updates available stock and prices and available offers in seasons.
• improved the sales by 20% over all.
• send visit report weekly in details to the sales manager.
c. Sales Consultant 2013 till 2016
• achieve the monthly sales target
• keeping test driver ratio over 70%
• keeping Customer satisfaction 90%
• hit the mastery shop target.
• follow-up with my customer’s daily to make sure customer lost or win
• send the daily report walk-in, phone call and closing to the supervisor
• Hit my KBIs Target every month
• find smart ways to generate leads
Sales – Marketing
Supervisor out standing Performance 2021
Supervisor out standing Performance 2021
Highest achieved Sales 2020
Highest achieved Sales 2019
Highest customer satisfaction 2018
Highest achieved Sales 2016
IBT - International Basic Training-Volkswagen Academy
Highest achieved Sales 2015
Highest achieved Sales 2014