Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Courses
Generic

Wael Tawadrous

Chesterfield,Virginia

Summary

Network engineering professional with proven ability to enhance system performance and ensure network reliability. Known for effective problem-solving strategies and proactive system maintenance with a six years of experience in implementing and designing network solutions and configuring routing protocols (Static, OSPF, BGP, EIGRP) also implementing, configuring and troubleshooting L2 & L3 MPLS VPNs and Proven ability to quickly adapt to new environments, concepts, and technologies.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Enterprise Network Engineer

WE Telecom Egypt
12.2020 - 03.2025
  • Hands-on experience with Cisco devices and Juniper (Router, Switches).
  • Provided technical assistance for Tier 2 & Tier 3 escalated customer issues.
  • Configured and troubleshooted VLANs.
  • Performed Network troubleshooting (LAN and WAN).
  • Handled and performed emergency and planned activities/outages according to company strategy & ensure that all connections are migrated properly.
  • Prepared Configuration for most of the company’s planned activities/outages and check service stability and making sure that customers are migrated Successfully.
  • Implemented, configured & troubleshooted MPLS (L2VPN, L3VPN) and internet services on PE routers and ensure full connectivity for enterprise customers.
  • Migrated customers from out of support PEs “Cisco & Juniper Edge PE” to new devices (Routers and switches).
  • Implemented, configured and troubleshooted L2, L3 and EFM modems and customer’s premises (CE/CPE routers).
  • Expert with implementing, troubleshooting static and dynamic routing protocols such as EIGRP, OSPF, RIP and BGP.
  • Responsible for Global failures & crises related to Enterprise Network.
  • Collected all Alerts from company’s server MRTG (tells us about any change in any node in the network it uses SNMP and some scripts and provide us with A Throughput graph for each node that have inbound and outbound bits and bandwidth) and assigning tasks to our team members according to collected alerts.
  • Managing and deploying firewall rule configurations using Palo Alto Networks solutions.
  • Hands-on experience with creating Network design. Assign IP addresses.
  • Designed complex Layer 2 network architectures, including LAN, WAN, and cross-connect solutions for large-scale environments.
  • Configured and managed DHCP services to automate IP address assignment in enterprise networks.
  • Troubleshot DHCP lease issues and resolved conflicts, improving network stability and client connectivity.
  • Assigned missing configuration for enterprise customer problems related to Global failures and crises problem (DSLAM or IP).
  • Accomplished Customer satisfaction by changing the physical path for the customer as per recommended by the customer himself by using our company resources.
  • Guided the technicians how to enhance our POPs status through arranging POP cables, racks and shelves which affect Enterprise customer service stability or through POP transformation by moving the whole rack to a newly area to be our POP in case of we don’t have POP in this CO.

Technical Support Engineer

WE DATA
04.2019 - 12.2020
  • Delivered technical service and support to end-users.
  • Diagnosed and resolved technical hardware and software issues.
  • Diagnosed and resolved technical hardware and software issues related to printers, laptops and peripherals.
  • Configuration of all Routers, Switches, APs, Repeaters.
  • Reset passwords, unlock accounts, and manage user access in Active Directory.
  • Escalate unresolved technical issues to Tier II or III as needed
  • Support the TCP/IP and Ethernet technology & how to investigate the issue & Handling CST and solving their problems.
  • Do initial steps with the customers to solve or determine the physical problems.
  • Networking concepts (DNS, DHCP, IP configuration)
  • Worked with public DNS services (e.g., Google DNS) to ensure high availability and redundancy.
  • Implemented DNS forwarding and conditional forwarding to enhance name resolution in multi-domain environments.
  • Troubleshot DNS resolution issues using tools like nslookup.

Education

Bachelor - Communications and Electronics Engineering

Minia University
01.2017

Skills

  • Network configuration
  • LAN switching technologies
  • Layer-2/3 protocols
  • IP addressing and subnetting
  • OSPF routing
  • Network Troubleshooting Abilities
  • IP services
  • Wide area network optimization
  • Strong troubleshooting skills
  • VLAN aggregation
  • Technical troubleshooting
  • Documentation writing
  • Network troubleshooting
  • MPLS routers
  • Subnetting expertise
  • Remote work support
  • Networking protocol expertise
  • End point configurations
  • Network architecture design
  • Virtual private networks

Certification

  • Certified CCNP Enterprise
  • Certified CCNP Enterprise Advanced Infrastructure Implementation
  • Certified CCNP Enterprise Core
  • Certified CCNA
  • Certified CCNA routing and switching (old certification)

Languages

Arabic: Native
English: fluent

Timeline

Enterprise Network Engineer

WE Telecom Egypt
12.2020 - 03.2025

Technical Support Engineer

WE DATA
04.2019 - 12.2020

Bachelor - Communications and Electronics Engineering

Minia University

Courses

  • JAVA & JavaScript
  • HTML & CSS
  • MCSA

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