Wafa Arjane

Dynamic and results-driven professional with a background in entrepreneurship and customer service. Owner of a successful cooperative specializing in handmade raffia shoes, with experience in sales, marketing, and team management. Previously worked in a call center where I provided exceptional customer support and consistently exceeded sales targets. Holds a Moroccan Baccalaureate in Economics and completed two years of university-level studies in the same field. Adept at building strong customer relationships, problem-solving, and working in fast-paced environments. Seeking to leverage my skills and experience in a customer service or sales role to contribute to the success of a forward-thinking company.

Successfully ran a business for 2 years, increased sales by 30% year-over-year through targeted marketing and customer retention strategies.
• Built a loyal customer base for the raffia shoe cooperative, managing relationships and resolving customer complaints to ensure satisfaction.
• In a call center role, exceeded monthly sales targets by 20% through upselling and offering tailored product recommendations to customers.
• Recognized as a top performer in customer service, consistently achieving high customer satisfaction ratings.
• Trained new employees in customer service protocols, helping to improve team performance and reduce call resolution times.
• Managed inventory and product ordering, ensuring 100% accuracy in stock levels and minimizing waste.