Wafa Baradaaji
Bayonne,NJ
Summary
With a proven track record at ESS, I excel in customer service and effective communication, enhancing classroom and customer experiences alike. My expertise in shipping documentation and maintaining positive environments has consistently boosted loyalty and operational efficiency, showcasing my ability to manage and improve key organizational processes.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
ESS
07.2022 - 03.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Customer Service Representative
H-Motors Inc
02.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Shipping and Receiving Coordinator
Nejoum Al Jazeera
01.2020 - 02.2022
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Customer Service Representative
Seahorse Express Inc
05.2017 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration And Management
New Jersey City University
Jersey City, NJ05-2026
Associate of Science - Business Administration
Hudson County Community College
Jersey City, NJ05-2018
Skills
- Positive attitude
- Customer service
- Warehouse operations
- Effective communication
- Shipping documentation
- Computer skills
- Data entry
- Microsoft Office knowledge
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher's Assistant
ESS
07.2022 - 03.2024
Customer Service Representative
H-Motors Inc
02.2022 - 06.2022
Shipping and Receiving Coordinator
Nejoum Al Jazeera
01.2020 - 02.2022
Customer Service Representative
Seahorse Express Inc
05.2017 - 05.2020
Bachelor of Science - Business Administration And Management
New Jersey City University
Associate of Science - Business Administration
Hudson County Community College
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