Nemer Kalaily
North Bethesda,USA
Summary
Hospitality management professional with 30 years of experience in a variety of sectors, including managing chain restaurants and leading five-star hotel operations. Fluent in three prominent languages with superior business communication skills, familiar with sales and marketing plans. Seeking the opportunity to work in the management level at an upscale hotel or residential complex,to provide exceptional customer relations while applying savvy business management strengths.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Long and Foster
Bethesda, MD
06.2020 - Current
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Duty Manager
Golden Crown Hotel
Nazareth , Israel
02.2012 - 01.2020
- Managed entire five-star hotel of 275 rooms, Nazareth Israel during evening hours.
- Replaced general and operation managers while off duty, supervised all departments.
- Delivered high level of service to group leaders and guests maintained long-lasting business relationship.
- Improved customer service rating by 10% since taking position, by training employees with new and improved service techniques.
- Directed operations of up to 400 people banquets at convention section of the hotel. Supervised projects schedules and made sure important milestones were being met at every phase.
- Wrote daily report distributed electronically to all hotel departments on service, maintenance, food standards, cleaning and other areas needed attention and improvement.
Leasing Consultant
Galilee apartments
Nazareth, Israel
12.2008 - 12.2011
- Greeted potential tenants and provided information about the property.
- Maintained accurate records of prospective renters, applications and leases.
- Conducted tours of available apartments, highlighting features and amenities.
Restaurant Owner/Operator
Fattoush Café & Catering
Haifa, Israel
01.2004 - 02.2008
- Managed the daily operations of the dining room in this upscale restaurant in very touristic and busy part of Haifa city, Israel.
- Served traditional Mediterranean and Greek food. Acted as buyer for wine and liquor selection, and lead menu preparation.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Floor Manager
Blackie's House of Beef
Washington, DC
10.2000 - 02.2004
- Directed and managed all functions of restaurant departments. Performed additional tasks to keep the dining room running smoothly.
- Interviewed, hired and trained staff on restaurant practices, customer service standards and productivity strategies.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assisted guests with making menu choices in an informative and helpful fashion.
Education
BSC - Electrical Engineering
University of Maryland
2002
Skills
- Highly experienced in customer relations
- Skilled in problem-solving resolved customer service issues wisely and in timely manner
- Flexible working hours, holidays, and weekends
- Exuding professional and positive image
- Going to great lengths to give what is expected, and deliver more Drive to work hard and inspire others
- Excellent persuasive communicator, able to manage large staff of various backgrounds
- Proficient in variety of computer platforms including Microsoft office and its extensions
Timeline
Real Estate Agent
Long and Foster
06.2020 - Current
Duty Manager
Golden Crown Hotel
02.2012 - 01.2020
Leasing Consultant
Galilee apartments
12.2008 - 12.2011
Restaurant Owner/Operator
Fattoush Café & Catering
01.2004 - 02.2008
Floor Manager
Blackie's House of Beef
10.2000 - 02.2004
BSC - Electrical Engineering
University of Maryland
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