Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

WAFIK REZK

BROOKLYN CENTER,MN

Summary

Customer service management professional with expertise in communication and problem-solving. Proven track record in training associates and executing sales strategies that boost customer satisfaction and increase revenue.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Associate

VALUE FOODS AFRICAN MARKET
BROOKLYN CENTER, Minnesota
07.2024 - 08.2025
  • Assisted customers in selecting products and providing personalized recommendations.
  • Managed inventory levels and organized merchandise displays for optimal presentation.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Trained new associates on sales techniques and customer service standards.
  • Resolved customer inquiries and complaints effectively to ensure satisfaction.
  • Collaborated with team members to achieve store sales goals and improve operations.
  • Conducted regular stock checks and replenished shelves as needed for efficiency.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.

Customer Service Manager

UNITED MOTOR COMPANY
MONROVIA (LIBERIA), MONTSERRADO
07.2007 - 06.2024
  • Managed customer service team to ensure prompt and effective support.
  • Coordinated cross-functional communication between departments for issue resolution.
  • Analyzed customer satisfaction data to identify areas for improvement.
  • Oversaw scheduling and staffing to maintain optimal service levels.
  • Resolved complex customer inquiries through effective problem-solving techniques.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Organized client contracts, records, and reports to strengthen traceability.

Education

VEHICLE MET TECHNICIAN -

ALISON
IRELAND
08-2024

High School Diploma -

CATHEDRAL CATHOLIC SCHOOL
LIBERIA
08-2005

Skills

  • Sales strategies
  • Communication skills
  • Inventory management
  • Problem solving
  • Customer service
  • Sales proficiency
  • Shipping, receiving, and warehousing
  • Administrative support
  • Cash handling
  • Budgeting and reporting
  • Customer relations
  • Schedule coordination
  • Vehicle inspection
  • Tire services
  • Diagnostic expertise
  • Emissions control
  • Battery services
  • Brake systems
  • Drivetrain components
  • Equipment maintenance
  • Replacing parts
  • Managing parts
  • Automotive testing
  • Hand and power tools

Languages

English
Full Professional
Arabic
Full Professional

Certification

  • VEHICLE MET TECHNICIAN

Affiliations

  • BASKETBALL
  • FISHING

Timeline

Sales Associate

VALUE FOODS AFRICAN MARKET
07.2024 - 08.2025

Customer Service Manager

UNITED MOTOR COMPANY
07.2007 - 06.2024

VEHICLE MET TECHNICIAN -

ALISON

High School Diploma -

CATHEDRAL CATHOLIC SCHOOL

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