Wagma Dorani, MSN, RN
Nashville,USA
Summary
Proven leader with extensive experience in healthcare management, notably at Vanderbilt University Medical Center, where I spearheaded operational improvements, enhancing patient care services across multiple clinics. Demonstrated expertise in operations management and team leadership, achieving a 90% staff retention rate and significantly increasing patient volume. Skilled in policy implementation and fostering professional relationships, I excel in driving efficiency and excellence in healthcare settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Manager, Patient Care Services- Vanderbilt Lung Institute- Asthma, Sinus, and Allergy Clinics
Vanderbilt University Medical Center
04.2021 - Current
- Responsible for managing clinical and operation duties for all 4 clinics
- Supporting 41 nursing and admin FTEs and 26 faculty across four clinics
- Improved new patient volume in 14 days across VASAP clinics (from ~30%-55%)
- Collaborated with APRNs and modified their template to improve volume and benchmarks
- Worked very closely with Vanderbilt Asthma Sinus and Allergy Program (VASAP) educator and modified/improved orientation checklist for clinical team members
- Created, revised and updated SOPs for VASAP procedures
- Improved staff retention rate from ~70% to 90%
- Created a positive culture at VASAP clinics and improved communication between MD/NP/RN/LPN/MA/RT/RRT/PSS team members
- Implemented daily huddle between for all 4 VASAP clinics
- Implemented monthly staff meeting for all 4 VASAP clinics
- Implemented monthly faculty meetings for all VASAP clinics
- Implemented shared governance board at VASAP
- Made daily rounds by leaders part of work culture
- Created workgroups for clinical ladder programs for RNs/LPNs/MAs at VASAP
- Active member for Diversity, Equity and Inclusion committee for VUMC
- Active member for VPARE approval committee for VMG
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for growth.
- Successfully managed budgets and allocated resources to maximize productivity.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple clinics.
Sr. Program Manager Clinical- Patient Safety Team
Monroe Carrell Jr. Children’s Hospital at Vanderbilt
08.2019 - 04.2021
- Responsible for managing behavioral health department by providing Mental Health Specialist and Mental Health Technicians to support behavioral health patient population in the emergency department and inpatient units
- Overseeing resources, department budget and clinical staff
- Developed a process to implement Telehealth psych consults in MCJCHV emergency department and inpatient units
- Revised the orientation checklist and handbook to improve the onboarding of MHS/MHTs
- Developed and implemented clinical ladder process for Patient Safety Team
- Developed mentoring program for Patient Safety Team Mental Health Technicians
- Developed and implemented verbal-de-escalation check offs and implemented in the competency of Patient Safety Team
- Implemented MHS-Champ program to support the front-line staff and support the Telepsych initiative
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with all partners at VUMC level, ensuring effective collaboration on joint projects and initiatives.
- Ensured compliance with VUMC regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Resolved conflicts among team members to maintain a cohesive working environment focused on achieving shared goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Proven ability to learn quickly and adapt to new situations.
Clinical Staff Leader (CSL)
Vanderbilt Psychiatric Hospital
05.2017 - 08.2019
- Responsible for managing 22+ (RNs and Mental Health Specialists)
- Reviewing and approving admissions, Child/adol
- And adult behavioral health patients
- Responsible for managing all 3 adult units, Child and adolescent units and Psychiatric Assessment Services (PAS), when on call CSL
- When working on the unit, facilitated groups, de-escalated patients, dispensed, and administered medication
- Completed assessments and delegated tasks
- Served as a superuser for Epic in VPH when Epic launched in Nov
- 2017- provided 1:1 education/support to nursing staff on different units
- Presented lectures to each new group of nurse residents with information about how to care for the patients who are exhibiting SI/SIB on psych-units (Safety Measures)
- Co-led the MHS clinical ladder process
Registered Nurse 2
Vanderbilt Psychiatric Hospital
05.2014 - 05.2017
- Staff RN and caring for Child/Adolescent patient population with psychiatric illnesses and needs
- Led therapeutic groups on daily basis
- Served as charge nurse on the unit
- Supporting RN and MHS colleagues and problem solve on daily basis
- Served as shared governance unit board co-chair
- Preceptor and mentor to new RNs
- Improved patient care by completing 'The Sunshine Project'- patient could eat their lunch at the patio and enjoying the sunshine- mental health improvement
- Served as a member at the Shared Governance Committee for VUMC
Registered Nurse
Intrepid Home Health Services
02.2014 - 07.2014
- Responsible for completing new admissions for patients in their homes needing home health care
- Developed care plans for patients and delegated tasks to LPNs and aids
Registered Nurse
Trevecca Health and Rehab
08.2011 - 12.2012
- Responsible for caring for patients in acute rehabilitation, skilled care, with Alzheimer’s/dementia, and geriatric patients
- Worked with diverse patient population, from pediatrics to geriatrics
- Delegated appropriate patient care to LPNs, CNAs
- Worked with pts with anxiety, depression, Alzheimer’s and dementia
- Completed head to toe assessment
- Dispensed medication
- IV therapy
- Drawing blood
- Wound care
- Oxygen therapy
- Catheter insertion
- Cared for patients with feeding tube
- Cared for patients with tracheostomy
Nurse-Extern
Baptist Hospital
08.2010 - 08.2011
Certified Nurse Assistant (CNA)
Trevecca Health and Rehab Center
12.2006 - 08.2010
Home Health Aide
Better Home Health Care Agency
06.2005 - 09.2005
Education
Master of Science - Nursing, Management and Administration
Aspen University
05-2021
Bachelors of Science - Nursing
Tennessee State University
05-2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Performance Management
- Staff Development
- Policy Implementation
- Workforce Management
- Performance Evaluations
- Budget Control
- Financial Management
- Expectation setting
- Customer Service
- Problem-Solving
- Excellent Communication
- Managing Operations and Efficiency
- Professional and Courteous
- Relationship Building
- Negotiation and Conflict Resolution
- Reliability
- Professionalism
- Human Resources Management
Licensurecertifications
Registered Nurse, RN0000183302, Tennessee
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Manager, Patient Care Services- Vanderbilt Lung Institute- Asthma, Sinus, and Allergy Clinics
Vanderbilt University Medical Center
04.2021 - Current
Sr. Program Manager Clinical- Patient Safety Team
Monroe Carrell Jr. Children’s Hospital at Vanderbilt
08.2019 - 04.2021
Clinical Staff Leader (CSL)
Vanderbilt Psychiatric Hospital
05.2017 - 08.2019
Registered Nurse 2
Vanderbilt Psychiatric Hospital
05.2014 - 05.2017
Registered Nurse
Intrepid Home Health Services
02.2014 - 07.2014
Registered Nurse
Trevecca Health and Rehab
08.2011 - 12.2012
Nurse-Extern
Baptist Hospital
08.2010 - 08.2011
Certified Nurse Assistant (CNA)
Trevecca Health and Rehab Center
12.2006 - 08.2010
Home Health Aide
Better Home Health Care Agency
06.2005 - 09.2005
Master of Science - Nursing, Management and Administration
Aspen University
Bachelors of Science - Nursing
Tennessee State University
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