Summary
Overview
Work History
Education
Skills
Professional Development
Affiliations
Accomplishments
Timeline
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WAGNER GUIGNARD

Pottstown,Pennsylvania

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

39
39
years of professional experience

Work History

Store Manager

Big Lots
Reading, PA
03.2008 - Current
  • Generates comprehensive reports highlighting trends, customer demands and financial gains.
  • Creates appealing promotional material and attractive in-store displays
  • Ensures smooth operation of the store by overseeing daily tasks such as opening, closing, and handling cash.
  • Maintains adherence to health and safety regulations
  • Provides effective solutions to customer complaints and concerns.
  • Mentors the team to enhance their skills and drive performance beyond sales targets.
  • Consistently achieves maximum customer satisfaction and retention by setting an example
  • Organized promotional events to increase product awareness.

STORE DIRECTOR

Sears Hardware
Phoenixville, Pennsylvania
01.2006 - 01.2007
  • Turned around a failing mega-store selling tools, appliances, construction, plumbing, electrical, and lawn/garden materials
  • Put new disciplines in place, developed sales and marketing plans, supervising advertising placement and preparation
  • Reorganized, restocked, and cleaned this 60,000 sq ft store, exceeding Sears' standards
  • Turned store into a profitable operation generating $12 million a year in revenue
  • Developed and implemented successful marketing campaigns to increase store sales.
  • Hired, trained, and supervised 75+store personnel including cashiers, stockers, department managers, and assistant directors.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.

GENERAL MANAGER

Staples
Exton, Pennsylvania
01.2003 - 01.2006
  • Directed the operations of a high-volume retail store with full profit-and-loss authority for $7.5 million in annual sales
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Grew sales from $4.5 million in 2003 to $8.5 million in 2006
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Lowered annual staff turnover from 100% to 25% through employee development, competitive wages, and pride in the appearance of the store.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Ensured ongoing monitoring of store profitability through analysis of EBITDA metrics.

GENERAL MANAGER

K-Mart
Broomall, Pennsylvania
01.1999 - 01.2003
  • Demonstrated exceptional career growth by attaining the position of store manager for a $25 million retail outlet, responsible for directing and managing 150 sales associates.
  • Ensured the store consistently met high standards set by the corporation, delivering exceptional customer service consistently.
  • Provided guidance and support to ensure smooth operations in sales, management, and cashiering roles
  • Developed incentive programs to build team effectiveness, increase employee loyalty, and ensure top-quality customer service
  • Analyzed operating costs, created and implemented cost reduction plans, and improved profitability
  • Established a culture of exceptional customer service by developing employee skills and effectively handling customer complaints.

SOFTLINE MANAGER

K-Mart
Strafford, Pennsylvania
01.1989 - 01.1999
  • Achieved successful management of a $10 million apparel department by overseeing all operational aspects including budgeting, staffing (recruitment, training, scheduling) to maximize productivity.
  • Increased sales potential to the maximum extent through strategic assortment selection and market timing
  • Ensured achievement of company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by providing support to the Store Manager and overseeing the operational aspect of the store's apparel section.
  • Coached staff on effective selling techniques, product knowledge and customer service standards.

SALES Supervisor

Bloomingdale's
King of Prussia, Pennsylvania
03.1986 - 01.1989

Education

Bachelor of Arts - Communications

Temple University, School of Broadcast Communications
Philadelphia, Pennsylvania
01-1989

Skills

  • Enthusiastic professional with a strong work ethic and a passion for new challenges
  • Effective team leader skilled at building staff loyalty and empowering employees to excel
  • Leadership
  • Sales and Marketing
  • Customer service excellence
  • Operations Management
  • Human resources
  • Team motivation
  • Profit and loss authority
  • Staff development
  • Inventory management
  • Shrinkage Control
  • Performance Evaluation

Professional Development

  • Sears Training: Living the Values, Enhancing Management Skills, District Manager Training, Reading Financial Reports, HR Compliance, Coaching the Coach, and Associate Development
  • Completed a full-time, three-month management course at Staples University.
  • Staples Cyber Scholar program, which included monthly classes in management, human resources, selling, coaching, inventory management, and safety.

Affiliations

  • Family
  • Travel
  • Flying Radio control Planes

Accomplishments

  • Awarded Customer Chairman Award for managing complaints and building loyalty
  • Completed extensive SEARS Certification Course
  • Completed Staples 3 month Management Course
  • Completed National Food Management Certification
  • Received numerous excellent scores for Mystery Shoppers

Timeline

Store Manager

Big Lots
03.2008 - Current

STORE DIRECTOR

Sears Hardware
01.2006 - 01.2007

GENERAL MANAGER

Staples
01.2003 - 01.2006

GENERAL MANAGER

K-Mart
01.1999 - 01.2003

SOFTLINE MANAGER

K-Mart
01.1989 - 01.1999

SALES Supervisor

Bloomingdale's
03.1986 - 01.1989

Bachelor of Arts - Communications

Temple University, School of Broadcast Communications

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