Wagner Herrera Valdes
Homestead,FL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
IT Technician
Compucare Systems
08.2022 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Orchestrated integration and communication of software upgrades.
- Created nightly jobs for database backups.
- Maximized system availability through development and testing of contingency plans.
- Performed network security design and integration duties.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Delivered onsite technical support for 40 employees.
IT Technician
Polyclinic Hospital Corynthia
01.2020 - 07.2021
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
IT Support Specialist
Universidad De Ciencias Informaticas
02.2019 - 12.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Delivered onsite technical support for 15 employees
Education
Bachelor of Philosophy - Philosophy
Universidad De Ciencias Pedagógicas Varona
La Habana, Cuba06.2018
Bachelor of Languages - English Education
Escuela De Idiomas Abraham Lincoln
La Habana, Cuba06.2017
High School Diploma -
Preuniversitario Tomas David
La Habana, Cuba06.2012
Skills
- IT Strategy Planning
- Disaster Recovery
- System Administration
- Expert Troubleshooting
- Hardware Maintenance
- Server Management
- Cloud Computing
- Virtualization Technologies
- Database Management
- Advanced Networking
- Project Management
- Data Recovery
- User Support
- Hardware Configuration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Cloud Service Provider, VEEAM - 2023
- Certified Microsoft 365 Protection, VEEAM - 2023
- Ransomware & DR Training, VEEAM - 2023
Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
IT Technician
Compucare Systems
08.2022 - Current
IT Technician
Polyclinic Hospital Corynthia
01.2020 - 07.2021
IT Support Specialist
Universidad De Ciencias Informaticas
02.2019 - 12.2019
Bachelor of Philosophy - Philosophy
Universidad De Ciencias Pedagógicas Varona
Bachelor of Languages - English Education
Escuela De Idiomas Abraham Lincoln
High School Diploma -
Preuniversitario Tomas David