Jenifer Velasquez
Inglewood,United States
Summary
Adept at enhancing operational efficiency and team productivity, I spearheaded initiatives at Golden American Maintenance and Cleaning that led to significant time management improvements. My expertise in promotional planning and complex problem-solving, coupled with a track record of developing engaging customer experiences, has consistently driven success. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Talented Visual merchandising manager bubbles apparel well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering 5-year background marketing products within stores to maximize product profitability.
Overview
14
14
years of professional experience
Work History
Housekeeping Commercial Building (Part Time )
Golden American Maintenance and Cleaning
03.2024 - Current
- Enhanced productivity by implementing efficient time management strategies for team members.
- Instituted a culture of continuous improvement where employees were encouraged to identify inefficiencies or bottlenecks in existing processes leading to ongoing enhancements of time management practices.
- Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
- Incorporated feedback from employees into future planning efforts enhancing overall company-wide satisfaction regarding timeliness expectations set forth by leadership.
- Facilitated conflict resolution between team members when necessary ensuring that disagreements did not negatively impact project timelines or results.
- Conducted regular reviews of team progress against goals, adjusting timelines as needed to ensure successful outcomes were achieved consistently.
- Acted as liaison between departments to facilitate communication and streamline work processes, improving overall efficiency.
- Developed and managed schedules for optimal resource allocation, maximizing overall efficiency.
- Implemented task automation processes that increased operational efficiency without sacrificing quality or accuracy of work performed.
Customer Service Associate Cashier and Billing DPT
Best Bargain
02.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Restocked and organized merchandise in front lanes.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Collected and authorized guest payments.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Visual Merchandising Manager
Bubbles Apparel.
01.2018 - 01.2023
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at 2 locations by following established planograms.
- Oversaw inventory counts every day to maintain stock records and account for shrinkage.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Arranged consistent shelves, bins and racks at front area , back area , and around the store by following established planograms.
- Completed inventory counts and ordered merchandise.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Merchandise Manager, Design Windows Display
G Stage Clothing
02.2011 - 01.2018
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 91%.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Oversaw inventory counts every day b to maintain stock records and account for shrinkage.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Arranged consistent shelves, bins and racks at 4 locations by following established planograms.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
Education
State Food Safety
High School Diploma -
Westchester - Emerson Community Adult School
Los Angeles, CA05-2024
Bachelor of Science - Pre School Teacher
Colegio Bilingue Guatemala
Guatemala06.2003
Skills
- Seasonal Displays
- Promotional Planning
- Special Assignments
- Manager Coaching and Training
- Creative Strategies
- Complex Problem-Solving
- Cash Control
- Sales Floor Resets
- Report Generation
- Food Preparation
- Food safety knowledge
- Cleaning procedures
- Sanitation Practices
- Allergen awareness
- Waste Reduction
- Temperature Monitoring
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Housekeeping Commercial Building (Part Time )
Golden American Maintenance and Cleaning
03.2024 - Current
Customer Service Associate Cashier and Billing DPT
Best Bargain
02.2023 - 08.2024
Visual Merchandising Manager
Bubbles Apparel.
01.2018 - 01.2023
Merchandise Manager, Design Windows Display
G Stage Clothing
02.2011 - 01.2018
State Food Safety
High School Diploma -
Westchester - Emerson Community Adult School
Bachelor of Science - Pre School Teacher
Colegio Bilingue Guatemala
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