Wah Hernandez
Assistant General Manager
Oceanside,CA
Summary
Strong communication, teamwork, problem-solving, adaptability, and work ethic. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant General Manager, formerly Administration Manager
Carlsbad Jet Center
1 2019 - 04.2024
- Assist the General Manager (GM) in all aspects of the FBO operational performance, maintaining all records/safety/training compliance with all applicable organizations, customers, and vendors as necessary, interact and respond to customer needs
- Represent the company overall to the highest customer service standards
- Maintain integrity as a value and ensure it guides all work activities and behaviors
- Oversee the FBO Line and Customer Service Departments
- Provide clear communication of standards, expectations and procedural changes to all team members
- Motivate team members and create a positive and safety-minded culture
- Coaching and enforcing of all Standard Operating Procedures of Carlsbad Jet Center to reduce any potential risk of damage or injury
- Oversee the weekly staffing schedules of Line Service and Hospitality team members while managing payroll, overtime, and PTO
- Participate in annual reviews of all team members, led by the department managers
- Oversee local A/P, A/R and Leasing activities
- Oversee recruiting, interviewing, and hiring of all team members
- Maintain integrity as a core value and ensure it guides all work activities and behaviors
- Responsible for facility maintenance and repairs
- Responsible for ensuring customer inquiries are properly responded to
- Ensure that equipment maintenance is being completed as required
- Ensure the completion of all safety records and compliance for company such as OSHA, FAA, TSA, IS-BAH and others
- Ensure proper fuel inventory management and fuel purchasing
- Liaison to Airport Manager’s office, responsible for compliance with airport training and record keeping, report to airport any hazards or maintenance items that need attention
- Perform line service and customer service duties as a working manager during routine and busy periods
- Assist in the development of budgets and operate within given budgets
- Collaborate with all levels within the organization to further the vision of Carlsbad Jet Center
Office Administrator/CSR Manager/Accounting
Magellan Aviation
10.2016 - 01.2019
- In charge of all accounting functions for both Accounts payable and Accounts Receivables, Manage CSR’s at the Front Desk, Input invoices from vendors, cut checks to clear payables, Prepare Bank deposits, submit online, Reconcile accounts; Send out weekly statements for open invoices, Email customer invoices, statements and receipts, Close month end, GL account reconciliations File Taxes for Sales & Use, Jet, UST monthly, Maintain all filing for each department, Direct contact for all vendor & customer emails & phone calls, Direct contact for vendors and customers, Human Resources- responsible for open enrollment, company compliance, Payroll and any employee related issues, concerns or questions
Charter Accountant
Jet Source
01.2007 - 04.2016
- Prepare Monthly Managed Clients Statements; part 135 and part 91 Entry of Pilot Expenses Entry of all Accounts Payable invoices for all departments Receive invoices from Avfuel, Epic, Multiservice and AirBP; breakdown charges per flight and bill to correct GL account
- Collect invoices from vendors and managers from all departments; ie Charter, Maintenance, Parts, FBO Reconcile Bank Statements Answer Vendor A/P Related Calls & emails Manage A/P Accounts; cut and mail out weekly checks Issue and file of W9’s Reconcile month end GL accounts GL Entry of bi-weekly payroll, health insurance, 401K & workers’ comp Reconcile vendor statements with TFBO entries Knowledge of Excel, Microsoft Word, TFBO, Outlook Handle Special Projects as needed.
Client Relations Manager
In Flight Services, LLC
01.2005 - 01.2007
- Accounts Payable/Receivables, Invoicing placed daily orders, prepared daily orders; food prep of all salads, fruit & cheese tray, payroll.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM 05.2001 -
Skills
Leadership
Organization
Problem Solving
Teamwork
Creativity
Multitasking Abilities
Adaptability
Staff Management
Customer Engagement
Timeline
Office Administrator/CSR Manager/Accounting
Magellan Aviation
10.2016 - 01.2019
Charter Accountant
Jet Source
01.2007 - 04.2016
Client Relations Manager
In Flight Services, LLC
01.2005 - 01.2007
High School Diploma -
Santa Fe High School
05.2001 -
Assistant General Manager, formerly Administration Manager
Carlsbad Jet Center
1 2019 - 04.2024
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