Wahed Mir
Austin,Texas
Summary
SEMMARY Highly motivated professional Security Guard with experience in providing security in diverse environments Accustomed to de-escalating potentially violent situations proven track record of reliability md punctuality comfortable being physically active for entirety of extended shifts
Overview
17
17
years of professional experience
Work History
07/2023
TXOR ( Texas Office For The Refugees)
7703 S. Lamar Blvd, Austin, TX 78752
06.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Employment Case Manager
RST, REFUGEE SERVICES OF TEXAS
05.2022 - Current
- Enroll clients within required time frame
- Provide employment orientation and job readiness classes
- Identify job opportunities, assist with application, set up
- Interviews, accompany clients to interviews and follow up with employers
- Offer interpretation and translation services to refugee clients and employers
- Transport to interviews
- Work with clients to remove barriers
- Document all contacts and services in case file and case notes
Commissioned Security Officer
VETS SECURING AMFRICA INC
03.2015 - 11.2017
- Attends the needs of state Government buildings both during and after business hours
- Manages access control for employees and visitors
- Patrols property both inside and out to provide visible deterrence to incidents and respond quickly to disturbances
- Monitors close circuit television to check for suspicious activities
- Enforces company policies and rules with visitors and company staff
Non-Commissioned Security Officer
UNIED PROTECTIVE SERVICES
11.2017 - 03.2017
- Provides security and loss prevention in a retail setting
- Collaborates with Law Enforcement in the event of any prosecutable theft, or injury
- Adopted quickly to learn the techniques of local thieves, and methods to intervene on the store’s behalf
Combat Interpreter
UNITED STATES ARMED FORCES
08.2006 - 02.2015
- Worked closely with US Special Forces on sensitive combat mission
- Performed first aid and causality evacuation on wounded soldiers
- Was a key member of the staff during planning and execution of base security drills
- Monitor & Intercept enemy’s traffic through I-com radio’s, telephones and translate verbally & written immediately for the U.S advisors before enemy would initiate any course of action
- Advised U.S Commanders on Afghan culture and customs.
Education
CCNA - Cisco Certified Network Associate
CCNA
1800 S. IH-35 Frontage RdHigh School Diploma - General Studies
Abdul Rahman Pazhwak High School
Kabul,AFG06.2010
Skills
- Proficient in cross-cultural communication
- Experienced in handling and safeguarding sensitive information
- Expertise in conducting training drills
- Flexible schedule
- Owns reliable transportation
- Physically fit
Languages
Pashto,Dari, Persian and some Urdo
Native or Bilingual
Timeline
07/2023
TXOR ( Texas Office For The Refugees)
06.2023 - Current
Employment Case Manager
RST, REFUGEE SERVICES OF TEXAS
05.2022 - Current
Non-Commissioned Security Officer
UNIED PROTECTIVE SERVICES
11.2017 - 03.2017
Commissioned Security Officer
VETS SECURING AMFRICA INC
03.2015 - 11.2017
Combat Interpreter
UNITED STATES ARMED FORCES
08.2006 - 02.2015
CCNA - Cisco Certified Network Associate
CCNA
High School Diploma - General Studies
Abdul Rahman Pazhwak High School