Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wahid Nazari

Summary

Charismatic General Manager with strong business acumen and over 20 years of progressive and relevant sales management experience. Offering general knowledge of all facets of new and used car business. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining new and used car inventory, forecasting sales and motivating team to reach sales targets. Eager to contribute to team success through hard work, attention to detail and excellent in understanding and executing processes. Clear understanding of automotive industry sales. Motivated to learn, grow and excel in any and all areas.

Overview

17
17
years of professional experience

Work History

General Manager

University Ford
08.2021 - 01.2024
  • Increased overall company efficiency in our variable operations by streamlining processes and vendors that are the most effective and have higher closing ratios.
  • Developed and executed strategic plans for business growth and expansion within our target area as well into special markets that are huge in our automobiles and services.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction through effective pay plans and bonus structures.
  • Cultivated strong relationships with clients, vendors, and partners to ensure the University name was a trusted one.
  • Trained sales managers to optimize gross on every deal.
  • Work closely with JM&A to train F&I Managers to raise their PVR by 40 %.
  • Handled customer complaints from fixed operations as well as variable.
  • Ensured that our dealership was fully compliant with Federal and state laws.
  • Oversaw the recon process for used cars.
  • Created a service vehicle acquisition process and work closely with Auto Alert to turn service customers into new car customers.
  • Oversaw used car acquisitions from Enterprise, Caroffer, and other online auctions as well as street purchases.
  • Priced new and used inventory on a daily basses through Vauto.
  • Worked and delivered at least 50 % of all retail sales delivered.
  • Daily meetings with Finance to make CIT was clean.
  • Monthly meetings with our top lenders to insure a positive relationship and partnership.
  • Met with Ford executives and leadership to maintain a positive partnership to ensure that their goals were met or exceeded.
  • Oversaw our Ford Courtesy Transportation Program and made sure it was ran efficiently and accurately with all documentation retained for Ford auditors.
  • Top 10 in the Charlotte region for Ford new car retail sales
  • Top 5 in Used car retail sales in the Capital Auto group.
  • Ensured CSI was over the national standard in sales and service.
  • Worked closely with Service Managers and platform Service Manager to make sure variable operations yielded very high profit margins.
  • Broke 30 year net gross records in variable and fixed operations.
  • Hired and trained for every position in the dealership.
  • Handled disciplinary actions for all dealership employees.
  • Held one on ones with sales managers, sales people, service advisors and parts managers to review performance and set goals for the future to accomplish those goals.
  • maintained and managed over 250 new cars as well as 150 used cars at a time.
  • Increased used car PVR from 1200 to over 5k a copy.
  • Increased New car PVR from 2100 to over 6k a copy
  • Submitted deals to banks.
  • Worked the majority of deals on the retail side with over 35 % closing ratio.
  • Designed process for Early Management Intervention as well as did TO's myself.
  • Held sales meetings to motivate and increase moral in our sales team.
  • Implemented sales bonuses to motivate all departments including sales, BDC, and service writers.
  • Set new car and used car goals as well as budgets that needed to be met in both along with a plan as to how we were to achieve them.
  • Implemented a daily process and plan for sales team to follow through daily calls no less than 20 per person, as well as encouraged social media exposure of our inventory at no cost to the dealership.
  • Oversaw each sales person's CRM work plan and made sure they were being completed.
  • met with department heads to further improve our processes to make them work better together.
  • worked closely with our used car buyers and wholesalers to make sure we were buying cars correctly as well as selling our wholesale vehicles at a profit.
  • Implemented appraisal process to stay consistent on trade and vehicle acquisitions so that we don't pay too much.
  • Worked closely with Vauto/autotrader reps to make sure of current market conditions and to price effectively to maintain close to a 45 day turn in used cars.
  • Negotiated and oversaw deals with our third party sites like Cargurus, Autotrader, Carnow, TrueCar as well as oversaw our own website pricing strategy through our Marketing agency Sokal
  • Made sure to have a very positive relationship with our Latino community as well as Latino marketing channels.
  • Went over advertising budgets with different departments.
  • organized promotional events and interacted with community to increase sales volume as well as name recognition in our area.
  • Opened and closed the store on a regular basis so that my team could have a great work/life balance.
  • Dedication beyond the means of my job description.

General Sales Manager/ Used Car Director

University Ford
09.2018 - 08.2021
  • Increased sales revenue by implementing strategic processes to present numbers to customers to ensure maximization of gross profit.
  • Oversaw and managed all sales operations and strategies and coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing CSI scores.
  • Used car acquisitions through online auctions as well as service drive customers.
  • Developed a service drive process to increase sales and used car acquisitions.
  • trained sales managers in the appraisal process and continuously educated them on current market conditions.
  • trained F&I on menu presentations and did spot checks to make sure the dealership was fully compliant.
  • Implemented a BDC process to ensure response times and CRM plans were clearly followed through to make sure nothing was missed.
  • Priced all used cars daily to make sure we moving inventory on a 60 day turn or less.
  • inspected every used car to make sure that the recon process did not miss anything.
  • worked 90 % of all retail used car leads.
  • ensured that our cost to market on trades and purchases remained below 90%.
  • sent deals to the banks to secure financing.
  • held save a deal meetings daily.
  • Maintained relationships with customers by identifying needs and offering appropriate services as well as follow up and perused unsold prospects.
  • Increased new car PVR by more than 100%
  • Increased used car PVR by more than 100%
  • Introduced and perfected "Wholesale to the Public" program
  • Worked with the service department daily to over see the reconditioning process of every used car.
  • Trained sales associates in the JM&A 9 square process for optimal front and back eng gross.
  • Changed the pay plan to put focus on front and back end gross.
  • Lead morning meetings to get the sales team motivated and energized.

Finance Manager

Kernersville Chrysler Jeep Dodge Ram
02.2017 - 08.2018
  • Ran 150 to 200 Finance deals a month.
  • Maintained a PVR of 1600 + with a mix of cash and finance deals.
  • Submitted deals to the bank in securing a loan for our customers.
  • Trained other F&I mangers to better optimize deals and increase their PVR.
  • Cleaned deals for final submission
  • Stayed Federal and State compliant, always insured that the dealership was protected.
  • Negotiated with banks to get better calls, rehashed deals to get more back end room.
  • Kept the stores CIT clean, not only my own.
  • Made sure that manufacture rebates and incentives were used correctly.


New Car Sales Director

Fred Anderson Nissan
07.2015 - 01.2017
  • Increased new car sales by implementing innovative marketing and pricing strategies.
  • Met and exceeded New car Nissan Numbers on a monthly bases.
  • Ordered cars for wholesale on a quarterly bases.
  • Ordered specialty cars for customers
  • Worked New and Used car deals
  • Submitted deals to the bank and secured financing.
  • Early Management intervention was a process that I was very big on.
  • Hired and trained sales associates.
  • Oversaw day to day operations.
  • Led sales meetings with the sales team.
  • Had exceptional dedication to the dealership, would often be the first person in and last out.
  • Reviewed different strategies to keep new car gross high.
  • Appraised cars for trade and purchases.

Sales Manager

Fred Anderson Toyota
03.2014 - 07.2015
  • Increased sales revenue by implementing strategic negotiating skills in new car sales.
  • worked 40 % of the deals while maintaining the highest PVR on the front and back amongst Sales Managers.
  • Submitted deals to the bank
  • trained new sales staff
  • Led sales meetings every morning.
  • Motivated the sale staff to reach personal and store goals.
  • Made sure our CSI scores were above National avg.
  • Number one volume dealer in the Carolinas for 10 separate months.
  • Appraised cars
  • Made sure the sales staff was current on tests from Toyota and that the store was Certified.
  • Coached and disciplined the staff on misconduct and or anything against store policies.

Finance Manager

Fred Anderson Toyota
06.2011 - 03.2014
  • Ran 60 to 100 deals a month
  • Was awarded highest producer in the Anderson Automotive group in 2013.
  • Took the Finance PVR of the department from $900 to $1350 for the year.
  • Had 2.9 products per deal my whole time at as an F&I manager.
  • Submitted deals
  • Cleaned CIT for myself and the store.
  • Stayed 100 % compliant.
  • Finalized deals and cleaned them to mailed to the Lenders.
  • Maintained a great, positive relationship with all the bank reps
  • 100 % dedicated to meeting and most times exceeding goals set for our department.


Sales Associate

Fred Anderson Toyota
05.2010 - 06.2011
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Led in Used car sales for every month except my start Month of May.
  • Worked my days off from open to close.
  • Greeted customers with optimal energy and pleasantness.
  • Identified the customers needs and assisted with choosing the right vehicle.
  • Presented numbers and had one of the highest closing ratios in our store.
  • Called new leads as well as old ones, followed up promptly and never gave up until there was no where to go.
  • Had most of my deals from referrals of old customers.
  • Followed the road to the sale and made it my own version.
  • Was very process driven.
  • Team player, worked great with my coworkers.


Owner/Operator

German Auto
08.2006 - 12.2009
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Hired technicians to work on cars and trucks
  • Handled all the finances for the business.
  • Diagnosed and sold services for normal maintenance and automotive repair.
  • Maintained a great relationship with our customers and our community.
  • Ran all the day to day operations of the small business.
  • Ordered the parts and other inventory for the store.
  • Did light Automotive work myself.
  • Managed a crew of 5 technicians.

Education

General Manager I And II -

NCM
Kansas City, MO
01.2014

Associate of Arts - Business Administration And Management

Wake Technical Community College
Raleigh, NC
06.2000

Skills

  • Program Administration
  • Customer Relationship Management
  • Advertising and Marketing
  • Schedule Management
  • Vauto
  • Coaching and Mentoring
  • Sales Reporting
  • Marketing strategy
  • Process and procedure development
  • Sales negotiation
  • After Market sales
  • New car incentives
  • Used car Market Conditions

Timeline

General Manager

University Ford
08.2021 - 01.2024

General Sales Manager/ Used Car Director

University Ford
09.2018 - 08.2021

Finance Manager

Kernersville Chrysler Jeep Dodge Ram
02.2017 - 08.2018

New Car Sales Director

Fred Anderson Nissan
07.2015 - 01.2017

Sales Manager

Fred Anderson Toyota
03.2014 - 07.2015

Finance Manager

Fred Anderson Toyota
06.2011 - 03.2014

Sales Associate

Fred Anderson Toyota
05.2010 - 06.2011

Owner/Operator

German Auto
08.2006 - 12.2009

General Manager I And II -

NCM

Associate of Arts - Business Administration And Management

Wake Technical Community College

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Wahid Nazari