Wahid Zhowandai
Laguna Hills,United States of America
Summary
Results-driven consulting executive with 25 years of experience in professional services across diverse industries. Expertise in global supply chain management, sourcing, demand planning, process re-engineering, and vendor relationship management. Skilled in developing comprehensive business solutions and forging strategic alliances to support key business initiatives. Results-oriented Consulting Manager known for productivity and efficient task completion. Specialize in strategic planning, process optimization, and client relationship management. Excel in communication, leadership, and problem-solving to drive project success and meet organizational goals.
Overview
25
25
years of professional experience
Work History
PRINCIPAL CONSULTING MANAGER
ERP Techconnect LLC
08.2023 - Current
- Spearheaded the ERP selection process, aligning solutions with business objectives for maximum results
- Fostered robust client relationships, achieving an outstanding 85% repeat business rate
- Developed and executed customized strategies that dramatically enhanced operational efficiency
- Established strategic partnerships with 15+ top-tier firms to broaden market presence
- Championed strategic initiatives, elevating client satisfaction by 40-60% across various accounts.
WORKDAY SR. PORTFOLIO MANAGER
Kainos
01.2021 - 08.2023
- Led project management for over 6 Financial, HCM, and Phase X projects across diverse industries, ensuring top-tier execution and strategic alignment
- Facilitated resource capacity planning through advanced big data analytics, emphasizing minimal attrition, optimized resource utilization, and sustained revenue growth
- Managed staff, financial metrics, and key performance indicators to streamline business operations and drive efficiency
- Monitored program implementation progress, documenting achievements while advocating for consistency and strategic adjustments as needed
- Directed and led services teams, including Onboarding, Professional Services, and Partner Success Management to enhance operational effectiveness
- Defined strategy and key business outcomes for the Services organization, collaborating with cross-functional partners to develop high-value service offerings that accelerate time-to-market and boost quality
- Oversaw Services team performance, driving quarterly and annual sales, margin, and revenue targets to achieve organizational goals
- Recruited, hired, and trained talent aligning with operational excellence and performance expectations to foster a high-performing team
- Accountable for business goal fulfillment, budget adherence, and maintaining project portfolio profitability while ensuring exceptional quality in project delivery
- Cultivated relationships with senior executives and program partners to secure stability in support, funding, and overall program direction
- Collaborated with internal managers and external partners to develop and implement strategic program initiatives, ensuring alignment with organizational objectives
- Recommended and implemented corrective actions to ensure adherence to quality specifications, driving continuous improvement in service delivery.
SENIOR ENGAGEMENT MANAGER
Collaborative Solutions
08.2019 - 01.2021
- Spearheaded 9+ Financial, HCM, and phase x projects across multiple sectors, delivering outstanding results
- Developed and implemented Best Practices, significantly reducing implementation time and boosting supportability
- Managed contract negotiations and quality assurance while successfully tracking project milestones
- Ensured superior software delivery, driving exceptional customer success and satisfaction.
SAP GLOBAL DIRECTOR OF PROFESSIONAL SERVICE
Vision33
08.2015 - 08.2019
- Spearheaded expansion of services to strategic clients, driving cross-selling initiatives across key markets, including the USA, Canada, UK, Australia, China, and Panama, resulting in a 102% revenue boost
- Streamlined operations by identifying bottlenecks and implementing best practices, significantly reducing escalations
- Automated supply chain processes to enhance throughput and ensure seamless business continuity
- Delivered exceptional performance with a margin of 106% and utilization at 105% of targets, consistently achieving outstanding results.
CO-FOUNDER/PARTNER
A2Z Management Consulting
10.2015 - 12.2016
- Evaluated strategic options to enhance service delivery efficiency and cost-effectiveness
- Cultivated robust customer relationships to drive follow-on business and identify new growth opportunities
- Spearheaded the integration of business data into client asset management systems for streamlined operations
- Crafted compelling business cases for data integration to align with operational needs and strategic initiatives
- Contributed to the development, implementation, and support of ERP software for optimized organizational processes
- Identified process improvement opportunities and collaborated with the ERP team to build strong business cases for enhancements
- Led cross-functional teams to facilitate requests for proposals, assessing supply availability and recommending procurement strategies
- Developed and negotiated strategic agreements with suppliers to secure optimal sourcing solutions
- Established the direction for business requirements, spend analysis, and procurement management to mitigate commercial risks
- Delivered SAP software installation, configuration, and maintenance services to enhance system performance and reliability
- Analyzed spending trends to uncover opportunities and risks, assisting in the creation of a competitive supply market strategy.
DIRECTOR OF PROFESSIONAL SERVICES
Epicor Software Corporation
08.2003 - 09.2015
- Led day-to-day operations for Professional Services and Technical Account Management across the USA, Canada, Europe, and the Middle East, driving efficiency and effectiveness
- Cultivated high-performing teams that enhanced technical and consulting capabilities, enabling the delivery of a strategic roadmap
- Managed profit and loss (P&L) for a $25 million services business, consistently exceeding KPIs in revenue, margin, utilization, bookings, and net promoter score (NPS)
- Established a global PMO to streamline operations and ensure alignment across projects and teams
- Created vertical implementation teams and a strategic consulting workforce to maximize revenue and enhance service delivery for key accounts
- Collaborated with the Sales team to expand the pipeline and secure post-production support contracts
- Directed resource hiring, personnel reviews, and conflict resolution to foster a collaborative project environment
- Developed and executed division goals and objectives for robust short- and long-range strategic planning
- Oversaw escalation management for all regional projects, ensuring swift resolution of challenges
- Provided leadership and management for the Professional Services division, conducting training and performance reviews for team members
- Positioned as a trusted partner to identify and capitalize on new service delivery opportunities
- Ensured customer Configuration Management requirements were met within budget and on schedule
- Managed organization-wide ERP systems to optimize core business functions including HR, Payroll, Financials, and Supply Chain
- Spearheaded B2B partner onboarding initiatives, enhancing service offerings and operational efficiency
- Directed Epicor Professional Services for the Western Region, overseeing a $20 million services business in the Western US and Canada.
CONSULTING AND DEVELOPMENT MANAGER
CompuNet ebusiness Consulting Group
06.1999 - 08.2003
- Led a high-performing consulting team, including ERP implementation consultants, system architects, and developers, to deliver innovative solutions for the Epicor Hospitality suite
- Spearheaded software development projects, creating advanced modules, interfaces, and portal solutions, contributing to Epicor Software's strategic acquisition of CompuNet e Business consulting group in 2003
- Established and optimized processes for the Project Management Office (PMO), enhancing efficiency and effectiveness in project execution
- Developed and enforced comprehensive PMO policies and procedures, ensuring alignment with organizational goals and best practices
- Created and managed detailed project plans (SDLC), milestones, and reports while facilitating strategic meetings and resource allocation for all project-related activities.
Education
PROFESSIONAL CERTIFICATE - Systems Design & Project Leadership
Cornell University
Ithaca, NY01.2020
BACHELOR OF SCIENCE - Business Administration/MIS
California State University Long Beach
Long Beach, CA01.1998
BACHELOR OF SCIENCE - Mechanical Engineering
Northrop University
El Segundo, CA01.1991
Skills
- Global supply chain management
- Sourcing
- Demand planning
- Process re-engineering
- Vendor relationship management
- Operations management
- Gap and risk analysis
- Requirements documentation
- Change management
- Systems integration
- Automation
- Collaboration with stakeholders
- Strategic alliances
- Business solutions development
- Supply chain, operations, and distribution collaboration
- Strategic initiatives championing
- Client satisfaction improvement
- ERP selection and alignment
- Customized strategies development
- Strategic partnerships establishment
- Business objective alignment
- Project management
- Resource capacity planning
- Financial metrics management
- Key performance indicators management
- Program implementation progress monitoring
- Services team leadership
- Strategy development
- Services team performance oversight
- Talent recruitment, hiring, and training
- Business goal fulfillment
- Budget adherence
- Project portfolio profitability maintenance
- Relationship cultivation with senior executives and program partners
- Strategic program initiatives development and implementation
- Quality specifications adherence
- Continuous improvement in service delivery
- Best Practices development and implementation
- Contract negotiations and quality assurance management
- Software delivery management
- Cross-selling initiatives
- Operations streamlining
- Supply chain process automation
- Exceptional performance delivery
- Strategic options evaluation
- Customer relationship cultivation
- Business data integration
- ERP software development, implementation, and support
- Process improvement identification
- Procurement strategies recommendation
- Strategic agreements negotiation with suppliers
- Business requirements direction establishment
- Spend analysis and procurement management
- SAP software installation, configuration, and maintenance
- Spending trends analysis
- Professional Services and Technical Account Management leadership
- High-performing team cultivation
- Profit and loss (P&L) management
- Global PMO establishment
- Vertical implementation teams creation
- Collaboration with Sales team
- Resource hiring, personnel reviews, and conflict resolution
- Division goals and objectives development and execution
- Escalation management
- Customer Configuration Management
- B2B partner onboarding
- Western Region Professional Services oversight
- Consulting team leadership
- Software development project leadership
- Project Management Office (PMO) establishment and optimization
- Project management and resource allocation
- Systems Design & Project Leadership
- Business Administration/MIS
- Mechanical Engineering
- Teamwork and Collaboration
Languages
English
Timeline
PRINCIPAL CONSULTING MANAGER
ERP Techconnect LLC
08.2023 - Current
WORKDAY SR. PORTFOLIO MANAGER
Kainos
01.2021 - 08.2023
SENIOR ENGAGEMENT MANAGER
Collaborative Solutions
08.2019 - 01.2021
CO-FOUNDER/PARTNER
A2Z Management Consulting
10.2015 - 12.2016
SAP GLOBAL DIRECTOR OF PROFESSIONAL SERVICE
Vision33
08.2015 - 08.2019
DIRECTOR OF PROFESSIONAL SERVICES
Epicor Software Corporation
08.2003 - 09.2015
CONSULTING AND DEVELOPMENT MANAGER
CompuNet ebusiness Consulting Group
06.1999 - 08.2003
PROFESSIONAL CERTIFICATE - Systems Design & Project Leadership
Cornell University
BACHELOR OF SCIENCE - Business Administration/MIS
California State University Long Beach
BACHELOR OF SCIENCE - Mechanical Engineering
Northrop University
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