Wahida Jamal
Dublin,CA
Summary
Accomplished Quality Analyst and Team Lead at Baxter Healthcare, adept in quality assurance and team leadership. Streamlined operations, enhanced customer satisfaction by 90% at Walgreens Pharmacy, and led continuous improvement initiatives. Skilled in Microsoft Office and conflict resolution, consistently achieving compliance and excellence in cross-functional team collaborations.
Overview
25
25
years of professional experience
Work History
Quality Analyst I - Batch Release Team Lead
Baxter Healthcare
Hayward, CA
06.2020 - Current
- Ensured timely QA review and release of in-process and finished goods documentation to verify compliance to SOPs and regulatory requirements
- Performed QA on-floor activities (e.g
- Verifications, inspections, etc.), wrote, revised, and reviewed SOPs, and initiated and executed frequent change control requests
- Facilitated continuous improvement initiatives/projects such as process improvement and work-flow simplification
- Participated in internal/external audits and supported audit observations as needed
- Represented QA at cross-functional meetings, providing QA input and decision making to other company branches
Accounts Receivable Specialist - Team Lead
General Logistics Systems US, Inc.
San Ramon, CA
09.2016 - 05.2020
- Managed daily Account Receivable and Cash Application operations, and documented daily production levels, material use, and special incidents to keep management informed of all activities
- Streamlined accounting system in collaboration with management, monitored payments and expenditures, prepared invoices and receivable statements, and created daily reports for management through Excel
- Fostered positive employee relationships through effective communication, training and development coaching
- Communicated and coordinated with multiple departments as well as consulted with clients to achieve utmost customer satisfaction regarding billing inquiries
- Assessed, motivated and empowered team members to perform in a manner that builds customer satisfaction and loyalty, leading to company growth
Pharmacy Technician
Walgreens Pharmacy
Tracy, CA
11.1999 - 02.2016
- Received, reviewed, dispensed, and labeled over 200 prescriptions daily with expert accuracy under supervision of the attending pharmacists
- Refilled medications, counseled patients on the appropriate use of over-the-counter and prescription medications, and verified insurance benefits
- Checked medications for content, accuracy, and completeness to provide final verification of prescription
- Established and updated patient profiles, including lists of medications and insurance details
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Trained 10 new technicians to provide excellent customer service which resulted in 90% higher customer satisfaction scores
Education
Associate of Arts, Honors - Social Science
Las Positas College
Livermore, CA05.2015
Bachelor of Science - Faculty of Pharmacy
Kabul University
Kabul, AfghanistanSkills
- Proficient in Microsoft Office
- Team leadership
- Detail-oriented
- Problem-solving
- Time management
- Quality assurance and control
- Task prioritization
- Conflict resolution
- Accounts Receivable
- Receivables
- Accounts Payable
- Cash Application
Websites
Timeline
Quality Analyst I - Batch Release Team Lead
Baxter Healthcare
06.2020 - Current
Accounts Receivable Specialist - Team Lead
General Logistics Systems US, Inc.
09.2016 - 05.2020
Pharmacy Technician
Walgreens Pharmacy
11.1999 - 02.2016
Associate of Arts, Honors - Social Science
Las Positas College
Bachelor of Science - Faculty of Pharmacy
Kabul University
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