Summary
Overview
Work History
Education
Skills
Crafting
Timeline
Generic

Wahsieka Payne

Chicago,IL

Summary

Adept at multi-tasking and compassionate caregiving, I leveraged strong leadership and emotional support skills at Loretto Hospital to enhance patient mental health outcomes. My expertise in Microsoft Office and records maintenance streamlined operations, significantly improving efficiency. Demonstrating flexibility and a results-driven approach, I successfully fostered positive environments across roles, notably enhancing team productivity at UPS by optimizing workflows.

Overview

18
18
years of professional experience

Work History

Family Caregiver

Serenity
04.2022 - Current
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Parttime Supervisor

United Parcel Service, UPS
05.2012 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled employee complaints and resolved issues.
  • Making sure that employees follow company policies regarding attendance and tardiness.
  • Performing clerical tasks such as scheduling appointments, taking messages, and answering phones.
  • Conducting performance evaluations of employees
  • Communicate effectively with both employees and management in order to crete a positive work environment.

Mental Health Counselor

Loretto Hospital
11.2006 - 10.2012
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
  • Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
  • Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.

Residential Advisor

Methodist Youth
05.2012 - 03.2015
  • Assisted students in handling tough situations to resolve problems.
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Maintained communication with students' counselors, instructors and staff members to promote supportive environment.

Education

Bachelor of Science - Occupational Therapy

Chicago State University
Chicago, IL
05.1998

Skills

  • Multi-tasking skills
  • Compassionate Caregiving
  • Household Management
  • Emotional Support
  • Verbal and written communication skills
  • Basic Housekeeping
  • Flexible schedule and availability
  • Respectful and Compassionate
  • Documentation
  • Records Maintenance
  • Microsoft Office knowledge (excel, word, wordperfect)

Crafting

I enjoy crafting.  I love to make scrape books, blankets, and blinge out all types of clothing wether it is a shirt, a pair of shoes jeans, or a hat. I love the end product and it de-stresses me as well.

Timeline

Family Caregiver

Serenity
04.2022 - Current

Parttime Supervisor

United Parcel Service, UPS
05.2012 - Current

Residential Advisor

Methodist Youth
05.2012 - 03.2015

Mental Health Counselor

Loretto Hospital
11.2006 - 10.2012

Bachelor of Science - Occupational Therapy

Chicago State University

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Wahsieka Payne