Wahyu Master
Houston,TX
Overview
13
13
years of professional experience
Work History
Assistant Manager
Hobby Lobby
02.2022 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in budget preparation, ensuring alignment with financial goals.
Head Department
Hobby Lobby
09.2017 - 02.2022
- Managed inventory levels in accordance with sales metrics.
- Structured and maintained department area for efficient operations.
- Arranged displays strategically to enhance store organization.
- Managed archival processes within the registry.
- Managed fulfillment of custom orders.
- Enhanced readiness for sales presentations.
- Provided exceptional support to customers.
Legal Assistant
Law Office of Paul I. Aronowitz
02.2017 - 04.2018
- Facilitate communication using Outlook.
- Handled telephone communication promptly.
- Organized legal files to enhance efficiency.
- Streamlined document tracking through pro-docs.
- Created various legal documents, including discoveries and depositions.
- Managed filing systems to maintain organized records.
- Managed reservations for conference rooms efficiently.
- Assist through mediations/depositions
- Implemented strategic planning for effective trial readiness.
- Managed scheduling of appointments.
- Ensured efficient handling of all payment procedures.
- Explored diverse subjects to uncover valuable insights.
- Streamlined payment processing systems.
Sales Associate
Michael Kors
08.2017 - 10.2017
- Organize and clean merchandise/area
- Registry
- Answer phone calls
- Customer service
Sales Associate
Porsche Design
08.2017 - 10.2017
- Organize and clean merchandise/area
- Answer phone calls
- Customer service
- Open/closing procedure
Support Cashier/Sales Associate
White House Black Market
06.2017 - 10.2017
- Registry
- Run go-backs
- Organize merchandise
- Clean area
- Answer phone calls
- Customer service
- Process customers orders through a phone call with PHD
- Organize orders for shipment
- Closing/opening procedures
Administrative/Assistant to Dan Sanders
IFG (Independent Financial Group)
02.2017 - 04.2017
- Facilitate weekly job search meetings.
- Arrange necessary equipment for team gatherings.
- Managed telephone queries efficiently.
- Managed communications with former clients.
- Established new client accounts.
- Communicate through Outlook e-mails for upcoming events
- Coordinated event schedules through Eventbrite setup.
- Handled maintenance of accounts on IFG platform.
- Established data lists in Excel.
Head Cashier
Zara
01.2016 - 07.2016
- Train, manage and delegate tasks to employees
- Money and supply order
- Plan and prepare for sales
- Closing procedure
- Send out sales documents through FedEx bi-weekly
- Communicate and join meetings with Corporate
- Analyze/review sales
- Answer calls
- Prepare employees weekly/daily schedules
- Organize and restock merchandise
Cashier
Zara
09.2014 - 01.2016
- Count registry money
- Merchandise placement
- Clean area
- Customer service
- Clear out hangers and merchandise
- Promote merchandise
- Closing procedure
- Answer calls
- Pick up online orders
Cashier
Nando's
06.2012 - 06.2014
- Manage/count register money
- Customer service
- Serve food
- Read orders
- Wash dishes
- Clean area
- Restock drink/utensils
- Train new employees
- Serve orders
Education
International Studies - Communications
Monash University
01.2014
Diploma of Arts - Communications
Monash College
01.2012
Foundation year -
Jakarta International College
01.2011
High School -
Singapore Piaget Academy
01.2010
Skills
- Administration
- Customer service and sales
- Bookkeeping
- Registry
- Management
- Microsoft Word
- Microsoft Excel
- Training
- Excellent attention to detail
- Fast learner
- Critical thinker
- Leadership
- Communication skills
- Adaptability
- Decision making
Timeline
Assistant Manager
Hobby Lobby
02.2022 - Current
Head Department
Hobby Lobby
09.2017 - 02.2022
Sales Associate
Michael Kors
08.2017 - 10.2017
Sales Associate
Porsche Design
08.2017 - 10.2017
Support Cashier/Sales Associate
White House Black Market
06.2017 - 10.2017
Legal Assistant
Law Office of Paul I. Aronowitz
02.2017 - 04.2018
Administrative/Assistant to Dan Sanders
IFG (Independent Financial Group)
02.2017 - 04.2017
Head Cashier
Zara
01.2016 - 07.2016
Cashier
Zara
09.2014 - 01.2016
Cashier
Nando's
06.2012 - 06.2014
International Studies - Communications
Monash University
Diploma of Arts - Communications
Monash College
Foundation year -
Jakarta International College
High School -
Singapore Piaget Academy