Wai Mar
Wheat Ridge,CO
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
AAKD LLC(Villa Pizza)
Denver, Colorado
05.2023 - Current
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coordinated with vendors to secure product availability at competitive prices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached and developed store associates through formal and informal interactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
Cashier
AAKD LLC(Villa Pizza)
Denver, Colorado
06.2022 - Current
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Worked effectively in team environments to make the workplace more productive.
Cashier Team Lead
Smashburger
Denver Airport, Colorado
06.2020 - 02.2022
- Processed payments promptly for customers to exceed productivity standards.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Counted and balanced cashier drawers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Completed day-to-day duties accurately and efficiently.
Sushi Chef
AFC
Broomfield, Colorado
02.2019 - 10.2019
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Managed food stock to fulfill orders within quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned, cut, and prepared fish for sushi dishes.
- Conducted regular quality checks on ingredients and prepared dishes to uphold high standards.
- Assembled custom sushi rolls at request of customer.
- Measured and assembled ingredients required for preparing standard recipes.
- Demonstrated knife skills to properly prepare ingredients for sushi rolls.
- Checked temperature of cooked foods regularly to ensure safe consumption levels.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised food preparation staff to deliver high-quality results.
Admin/Regulatory Affairs Manager
Paradigms Pharmaceutical Inc NYC
01.2013 - 12.2018
- Investigated product complaints and prepared documentation and submissions to appropriate regulatory agencies.
- Summarized field studies and laboratory reports to understand current data and make effective plans.
- Collaborated with cross-functional teams to interpret and communicate new and revised laws.
- Developed and implemented regulatory strategies to meet corporate objectives.
- Liaised with contacts such as pharmaceutical companies.
- Handled all regulatory needs for and products.
- Submitted applications and amendments to regulatory agencies.
- Worked with regulatory bodies to negotiate filings, complete applications and report changes.
- Submitted fees and applications, tracked status updates and handled all correspondence during regulatory affairs processes.
- Coordinated the preparation of responses to inquiries from regulatory authorities.
- Managed upkeep of regulatory electronic and hard copy filing systems and archives.
Education
Professional Diploma - Financial And Management Accounting
City of Oxford College
London01-2019
Diploma - International Relationship
University of Yangon
Yangon01-2012
Bachelor of Science - Mathematics
East of Yangon University
Yangon,Myanmar01-2011
Skills
- Stock management
- Store opening and closing
- Customer service
- Cash auditing
- Transaction processing
- Sales techniques
- POS systems
- Customer experience
- Sales growth
- Work Planning and Prioritization
- Staff supervision
- Verbal and written communication
- Vendor management
- Business development
- Problem-solving
- Staff scheduling
- Team building and leadership
- Store operations
- Business development and planning
- Records maintenance
- Time management
- Performance evaluations
- Inventory control
- Store organization
- Staff management
- Food safety compliance
- Opening and closing procedures
- Training and mentoring
- Kitchen oversight
Language Skills
- Proficient communication in English
- Dual Language(Burmese)
Computer Skill
- Microsoft (Excel,Word,Power point,Adobe)
Timeline
Assistant Store Manager
AAKD LLC(Villa Pizza)
05.2023 - Current
Cashier
AAKD LLC(Villa Pizza)
06.2022 - Current
Cashier Team Lead
Smashburger
06.2020 - 02.2022
Sushi Chef
AFC
02.2019 - 10.2019
Admin/Regulatory Affairs Manager
Paradigms Pharmaceutical Inc NYC
01.2013 - 12.2018
Professional Diploma - Financial And Management Accounting
City of Oxford College
Diploma - International Relationship
University of Yangon
Bachelor of Science - Mathematics
East of Yangon University
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