WAIKEENA RODRIGUES

Consultant Services & More

11.2005 - Current

Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Create, maintain, and enter information into databases.
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed customer accounts, ensuring accurate information and timely updates for all client needs.
Developed and maintained strong relationships with clients to foster loyalty and repeat business.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Implemented and developed customer service training processes.