Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Waikiki Alston

Myrtle Beach,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
Charlotte, NC
03.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Customer Service Assistant

The Lakes At Litchfield
Pawleys Island, SC
01.2017 - 02.2019
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.
  • Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.

Customer Service Associate

Conduent
Myrtle Beach, United States
04.2014 - 10.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Executes excellent sales floor merchandising and selling.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Associate of Science - Medical Coding And Billing

Horry-Georgetown Technical College
Conway, SC
05.2023

Skills

  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Call Documentation
  • Needs Assessment
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Customer Service and Assistance

Timeline

Customer Service Representative

Concentrix
03.2019 - Current

Customer Service Assistant

The Lakes At Litchfield
01.2017 - 02.2019

Customer Service Associate

Conduent
04.2014 - 10.2017

Associate of Science - Medical Coding And Billing

Horry-Georgetown Technical College
Waikiki Alston