Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Wailani Martin

San Mateo,CA

Summary

Proactive and detail-oriented Administrative Associate with over 4 years of experience supporting senior leadership in healthcare and hospitality environments. Demonstrated success in managing executive calendars, coordinating high-level meetings and events, and handling sensitive communications with discretion and professionalism. Skilled in improving administrative workflows, overseeing complex scheduling, and ensuring compliance with institutional policies. Adept in fast-paced, mission-driven environments with strong interpersonal and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Operations Specialist

Mason Veterinary Hospital
07.2025 - Current
  • Provide high-level administrative support to leadership, including calendar and meeting management, travel logistics, and internal communication.
  • Coordinate cross-functional workflows, manage policy documentation, and collaborate with vendors to ensure seamless operations.
  • Lead the implementation of new scheduling software, improving administrative efficiency and reducing errors by 25%.
  • Maintain confidentiality and executive presence in all interactions with internal and external stakeholders.

Human Resources Coordinator

Hilton
08.2022 - 07.2023
  • Supported HR leadership with onboarding, benefits administration, employee documentation, and compliance tracking.
  • Managed complex executive calendars, and coordinated logistics for cross-departmental meetings and travel.
  • Drafted professional communications and reports; ensured accurate and timely processing of HR transactions.
  • Assisted in the planning and execution of internal events and training.

Administrative Assistant

Hawaii Pacific Health
11.2020 - 08.2022
  • Provided executive-level administrative support in a clinical setting, including meeting coordination, calendar oversight, and HIPAA-compliant records management.
  • Created reports and updated patient documentation protocols, improving compliance and reducing documentation errors by 15%.
  • Oversaw internal communications, and coordinated departmental schedules and logistics.
  • Supported budgeting processes and worked with vendors to ensure project cost-effectiveness.

Skills

  • Executive calendar and travel managementEvent and meeting planningFinancial processing and budget reconciliation
  • HR and Onboarding AdministrationConfidential Data Handling (HIPAA)
  • Microsoft Office Suite Google Workspace HRIS Smartsheet Oracle AEM (basic proficiency)

Accomplishments

  • Onboarding Optimization (Hilton): Streamlined onboarding process, reducing new hire by 20% and improving compliance accuracy.
  • HIPAA Compliance Project( Hawaii Pacific Health): Updated protocols leading to 15% reduction in documentation errors.
  • Technology Integration (Mason): Spearheaded transition to new software platform, enhancing scheduling efficiency

Timeline

Operations Specialist

Mason Veterinary Hospital
07.2025 - Current

Human Resources Coordinator

Hilton
08.2022 - 07.2023

Administrative Assistant

Hawaii Pacific Health
11.2020 - 08.2022

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Wailani Martin