Wainani Gomes

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
• Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
• Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.
• Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
• Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.
• Acquires and demonstrates thorough knowledge of competitors' pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter's and competitors' products and services. Promotes and communicates current marketing campaigns and promotions.
• Works with other departments to resolve customer issues, as necessary
• Performs other duties as assigned.

• Greeted and assisted passengers as a Lobby Agent, creating a positive first impression and ensuring smooth travel experiences.
• Supported ticketing, check-in, boarding, and baggage operations, consistently meeting airline performance standards.
• Resolved escalated customer issues, including lost or damaged baggage, working closely with management to ensure timely resolutions and maintain brand reputation.
• Coordinated seat assignments, upgrades, and special meal requests, while managing administrative and technical tasks using computer systems and iPads.
• Trained new team members and adapted to multiple roles to maintain efficient operations and high passenger satisfaction.

• Helped homeowners and businesses find the right handyman services to fit their needs, from small repairs to larger improvement projects.

• Met with customers in person and over the phone to discuss jobs, provide estimates, and answer questions.

• Followed up with clients to make sure they were satisfied and to encourage repeat business.

• Worked closely with the service crew to keep projects on schedule and ensure a smooth experience for the customer.

• Kept track of leads, sales, and appointments while meeting company sales goals. • Built strong connections in the community, using local knowledge to bring in new customers.

• Built relationships with customers to encourage repeat business.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our offerings.
• Delivered outstanding customer service by addressing inquiries promptly and courteously.
• Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
• Implemented upselling techniques to maximize transaction value and drive additional sales revenue.

• Unique mix of college education, career experiences in sales, marketing, travel, television, aesthetics, graphic design, social media and radio personality gave birth to my entrepreneurial spirit 20 years ago.
• Proven success in Network Marketing growing a large organization of multiple six figure income earners. Sales averaging almost a million dollars a month
• Having proven success in Direct Sales and a passion for helping people succeed both personally and professionally led me to become an International Certified B.A.N.K. Sales Trainer and earning #1 in the US and #2 in the World.
• Known as a people connector I've established amazing relationships and resources over the years.
• Independent Contractor with the Hawaii Lifestyle & Business Expo, Sales, Management, Networking, Social Media and Email marketing campaigns.
• Website and graphic design etc.

• Prospect, visit, and cold call new clients in order to develop new client contacts. Negotiate repeat business with companies. Recruited candidates via employment database, advertising, colleges, internet, industry networking, and referrals.
• Communicate with all levels of management and human resources to take appropriate steps to successfully place candidates.
• Assisted company president to establish short and long term company goals.
• Managed day-to-day operations, staffing, sales (cold calling), AP/AR, interviewing, advertising, accounting, and filing.
• Created and maintained all company marketing materials and policies, procedures manual and forms.
• Knowledge of MSWord, Excel, and Power Point. Maintained client confidence and ongoing business relationship. Some clients were SF 49'ers, Great America, Aramark, Toshiba.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.