Wajdi Makarem
Burbank,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with positive attitude and strong marketing skills.
Overview
10
10
years of professional experience
Work History
Physician Relations
21st Century Diagnostic Laboratory
06.2022 - Current
- Implemented successful diagnostic care program through professionalism, quality of care, and patient satisfaction.
- Motivated and supervised staff phone operators in delivering quality patient care.
- Developed policies and procedures for effective management through implementing new policies and procedures.
- Defined diagnostic protocols, quality assurance initiatives and laboratory policies and procedures to clients when needed.
- Kept in contact with all clients at all times, resolving complex issues before taking place.
Patient Client Relations
Burbank Preferred Provider Medical Group
08.2020 - 05.2022
- Used consultative sales approach to understand the practice needs and recommend relevant offerings.
- Liaison of inventory distributors and management to develop solutions and accomplish shared objectives.
- Delivered exceptional patient service to every patient by providing extensive knowledge of medical practice and services provided.
- Logged call information and solutions provided into patient records.
- Investigated and resolved patient inquiries and complaints quickly.
- Delivered prompt service to prioritize patient needs.
- Sought ways to improve services provided.
Physician Relations Director
Prime Diagnostic Laboratory
01.2013 - 07.2020
- Developed and promoted corporate image.
- Fostered positive relationships with clients.
- Oversaw team of professionals with focus on achieving PR results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent relations with clients, maintaining all their needs with the highest efficiency possible.
Education
Bachelor of Science - Electrical Engineering
California State University, Northridge
12.1991
Skills
- Customer Satisfaction
- Customer Needs Assessments
- Problem Investigations
- Organizational Goal Development
Timeline
Physician Relations
21st Century Diagnostic Laboratory
06.2022 - Current
Patient Client Relations
Burbank Preferred Provider Medical Group
08.2020 - 05.2022
Physician Relations Director
Prime Diagnostic Laboratory
01.2013 - 07.2020
Bachelor of Science - Electrical Engineering
California State University, Northridge
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