Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

WAJIHAH GHAURI

Arbutus,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager of Operations

The Inspiration Company
08.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Led successful sales team by providing motivational coaching and performance-based incentives.
  • Conducted weekly team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Created and updated regular inventory reports and records.
  • Boosted sales revenue by implementing effective sales strategies and techniques.
  • Evaluated training needs to improve training quality.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Chiropractic Assistant

Whole Body Health Care
10.2022 - 07.2023
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • learned various stretches and exercises in order to demonstrate/aid patients.
  • made sure patients preformed required treatment fo there specific care plan which varied for every patient.
  • provided ice and stimulation (TENS unit) for patients in pain in various areas such as back, knees, and neck.
  • updated all patients rehab cards for improvements or graduation of set rehab plan.
  • operated and placed patients on all chiro machines such as, Back on trac "BOT" used for decompression of the spine, knee on trac "KOT" used for decompression of the knee, and IST table which is like a message table.
  • updated all patient notes using clinic dr. and chiro touch; updated the recorded time in and time out along with what exercise or stretch preformed to ensure completion.
  • Sanitized all equipment used along with maintaining organization within rehab floor.

SALES ASSOCIATE

Autonation Chevrolet Timonium
09.2021 - 07.2022
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Sold and arranged for delivery, insurance, financing and service contracts for merchandise.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Took customers on vehicle tours.
  • And later accompany them on test drives.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Expanded dealership's clientele through targeted outreach efforts, including local events and social media engagement.

CASHIER

Walmart
10.2020 - 05.2021
  • Answered questions regarding special and seasonal products
  • Assisted customers with locating items, answered questions, and provided directions
  • Greeted customers and provided prompt and friendly service
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Bagged and packaged customer orders and purchases
  • Processed cash register transactions, inputted product costs, and gave back change
  • Counted money in cash drawers and balanced drawer at beginning and end of shift.

Cashier

Hudson Group, BWI Marshal Airport
12.2019 - 05.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Offered product and service consultations and employed upselling techniques
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Sales Associate

Papaya
10.2018 - 11.2019
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Used Arundel Mills register system to ring up customer purchases, process payments and issue receipts
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Assisted customers by finding needed various clothing and accessory items and checking inventory for items at other locations
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Recommended merchandise to customers based on needs and preferences
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Education

High School Diploma -

Lansdowne Senior Highschool
Baltimore, MD

Skills

  • Medical terminology
  • Patient information maintenance
  • Appointment Scheduling
  • Charting
  • Sales trends
  • Sales training
  • Relationship building
  • Front desk
  • Microsoft excel
  • Team Leadership
  • Sales Techniques
  • Marketing
  • Financial Management

Certification

CPR/AED

Languages

English
Native or Bilingual
Urdu
Full Professional

Timeline

Manager of Operations

The Inspiration Company
08.2023 - Current

CPR/AED

04-2023

Chiropractic Assistant

Whole Body Health Care
10.2022 - 07.2023

SALES ASSOCIATE

Autonation Chevrolet Timonium
09.2021 - 07.2022

CASHIER

Walmart
10.2020 - 05.2021

Cashier

Hudson Group, BWI Marshal Airport
12.2019 - 05.2020

Sales Associate

Papaya
10.2018 - 11.2019

High School Diploma -

Lansdowne Senior Highschool

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WAJIHAH GHAURI