Wakaba Karaki
Torrance,CA
Summary
Bilingual administrative professional with 5+ years of experience in dental and 2 years of experience in medical offices. Finished courses for nursing assistant and for medical billing and coding. Successful at managing administrative tasks while simultaneously greeting in-person clients with distinguished customer service. Fast-learning and passionate worker who is hoping to grow more in the medical field and to help Japanese speaking patients.
Overview
9
9
years of professional experience
Work History
Dental Treatment Coordinator
Sachi & Co Dentistry
10.2024 - Current
- Coordinated patient treatment schedules to optimize clinic workflow and enhance patient satisfaction.
- Translated for the Japanese patients as needed.
- Assisted patients with insurance claims, ensuring accurate submission and timely follow-up on approvals.
- Educated patients on treatment plans, addressing concerns to promote informed decision-making and compliance.
- Streamlined communication between dental team members, facilitating collaboration on patient care initiatives.
Front Office Coordinator
Brian Noguchi DDS, MS
11.2020 - Current
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Assisted the doctor for new patient exams and case presentations.
- Prepared estimates and contracts.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Maintained a clean, organized, and welcoming reception area.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative Assistant
Swell International Inc
02.2019 - 07.2020
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Processed payroll biweekly.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Will Hawaii LLC
07.2017 - 01.2019
- Responded to customer requests for products, services, and company information.
- Assisted customers set up Japanese TV cable boxes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Steelsmith Natural Health Center
10.2016 - 01.2018
- Greeted guests at front desk
- Scheduled, coordinated and confirmed appointments.
- Cleaned rooms after each patient's visit.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected payments, processed transactions and updated relevant records.
Education
Medical Billing And Coding
El Camino College
Torrance, CA06.2022
Nursing Assistant Training Institute
Shoreline, WA03.2012
B.A. in American Ethnic Studies -
University of Washington
Seattle, WA06.2008
Skills
- Customer service expertise
- Many years of experience with children
- Insurance Verification
- Scheduling appointments (Ortho2 & Dentrix)
- Phone and Email Etiquette
- Multitasking and Organization
Languages
Japanese
Native or Bilingual
Timeline
Dental Treatment Coordinator
Sachi & Co Dentistry
10.2024 - Current
Front Office Coordinator
Brian Noguchi DDS, MS
11.2020 - Current
Administrative Assistant
Swell International Inc
02.2019 - 07.2020
Customer Service Representative
Will Hawaii LLC
07.2017 - 01.2019
Front Desk Receptionist
Steelsmith Natural Health Center
10.2016 - 01.2018
Medical Billing And Coding
El Camino College
Nursing Assistant Training Institute
B.A. in American Ethnic Studies -
University of Washington