Wakeeda Whonder
Summary
Dedicated Phlebotomy Technician with over 8 years of experience in high-volume, fast-paced hospital environments. Expertise in performing routine blood draws using various techniques and equipment, including vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Strong commitment to maintaining the highest quality standards in the collection, labeling, and processing of samples and specimens. Proven ability to deliver exceptional patient care while ensuring safety and accuracy in all procedures.
Overview
12
12
years of professional experience
Work History
PST Specialist
LabCorp
07.2024 - Current
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
Phlebotomy Service Rep II
Quest Diagnostics
08.2023 - 07.2024
- Reduced patient wait times with effective appointment scheduling and time management skills.
- Handled insurance verification tasks using Quanum to validate patient insurance information.
- Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
- Collaborated with team members to optimize phlebotomy service processes and improve patient experience.
Phlebotomist
Emory University Hospital Midtown
04.2022 - 08.2023
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in patient verification tasks and specimen collection through Epic Systems
Phlebotomist
ADMA BioCenters
09.2021 - 12.2022
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Monitored patients for reactions and verified sample quality.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Patient Access Representative
Emory Healthcare
09.2021 - 06.2022
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Merchant Transaction Analyst
GreenSky Credit
03.2020 - 06.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Paid attention to detail while completing assignments.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Managed high-volume workloads, ensuring timely completion of all assigned tasks and projects.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
Customer Service Representative
GreenSky Credit
04.2019 - 03.2020
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Financial Accounting Assistant
Health Plans Inc.
04.2018 - 09.2018
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed accounts payable and receivable efficiently, ensuring timely payments to vendors and prompt collections from clients.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Assisted with preparation of monthly financial statements and reports to inform management.
Customer Service Representative
Health Plans Inc.
11.2017 - 04.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Phlebotomy Technician
Diagnostic Laboratory Medicine
06.2014 - 11.2017
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Reviewed and processed requisitions for laboratory tests.
- Centrifuged blood samples as outlined in clinical protocols.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
Child Care Worker
McAuley Nazareth Home For Boys
12.2013 - 06.2014
- Encouraged children to develop healthy social and emotional skills.
- Supported early literacy development with reading exercises, storytelling sessions, and letter recognition activities.
- Worked with children to develop good cognitive, physical and language skills.
- Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
- Administered first aid when necessary, maintaining up-to-date certification in infant/child CPR and First Aid training.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Education
National Healthcare Certification Organization - Phlebotomy
Phlebotomy USA
Hapeville, GA05.2022
State Certification Phlebotomy Training Specialist -
Phlebotomy USA
Hapeville, GA05.2022
High School Diploma -
Abby Kelley Foster Charter School
Worcester, MA05.2013
Skills
- Sample Processing
- Butterfly needle technique
- Stress Management
- Data entry proficiency
- Heartsaver First Aid CPR AED
- Phlebotomy Technician (NCPT)
- Medical office administration
- Donor Phlebotomy Technician (DPT)
- Medical Records Maintenance
- MS Office
- Calm Under Pressure
- Epic Software use
Timeline
PST Specialist
LabCorp
07.2024 - Current
Phlebotomy Service Rep II
Quest Diagnostics
08.2023 - 07.2024
Phlebotomist
Emory University Hospital Midtown
04.2022 - 08.2023
Phlebotomist
ADMA BioCenters
09.2021 - 12.2022
Patient Access Representative
Emory Healthcare
09.2021 - 06.2022
Merchant Transaction Analyst
GreenSky Credit
03.2020 - 06.2021
Customer Service Representative
GreenSky Credit
04.2019 - 03.2020
Financial Accounting Assistant
Health Plans Inc.
04.2018 - 09.2018
Customer Service Representative
Health Plans Inc.
11.2017 - 04.2018
Phlebotomy Technician
Diagnostic Laboratory Medicine
06.2014 - 11.2017
Child Care Worker
McAuley Nazareth Home For Boys
12.2013 - 06.2014
State Certification Phlebotomy Training Specialist -
Phlebotomy USA
High School Diploma -
Abby Kelley Foster Charter School
National Healthcare Certification Organization - Phlebotomy
Phlebotomy USA