Wakelynn Delsigne
Moore,OK
Summary
Dynamic and results-driven professional with extensive experience at Scooters Coffee Shop, excelling in barista training and customer service. Proven ability to enhance operational efficiency and boost sales through effective upselling strategies. Skilled in cash handling accuracy and fostering a positive team environment, ensuring exceptional customer satisfaction and loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Scooters Coffee Shop
06.2024 - Current
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained new baristas on coffee preparation techniques and customer interaction protocols.
- Implemented efficient workflow processes, reducing wait times during busy periods.
- Promoted daily sales initiatives, contributing to increased revenue through upselling strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Cashier Floor Supervisor
Vans Pig Stand
09.2023 - 05.2024
- Trained and mentored new cashiers in customer service protocols and register operations.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Moore Highschool
Moore, OKSkills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Scheduling coordination
- Adaptability to change
- Order processing efficiency
- Customer service
- Cash handling
- Inventory controls
- Work station assignments
- Opening and closing procedures
Timeline
Barista Shift Supervisor
Scooters Coffee Shop
06.2024 - Current
Cashier Floor Supervisor
Vans Pig Stand
09.2023 - 05.2024
High School Diploma -
Moore Highschool