Wakette Hermann
Lithonia,GA
Summary
Dynamic leader and Customer Service Representative at A Great Job, I excelled in elevating customer satisfaction and team productivity through innovative training and efficient complaint handling. A motivated and customer focused individual, seeking an entry level customer service position to utilize strong communication and problem solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Manager
A Great Job
02.2009 - Current
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Education
Ashford University
Clinton, IowaSkills
Call Center Management
Workforce Planning
Complaint Handling
Customer satisfaction measurement
Escalation management
Timeline
Customer Service Representative Manager
A Great Job
02.2009 - Current
Ashford University
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