Wakeysa Williams
Holland,MI
Summary
Dedicated food service manager with 20 years of experience overseeing staff and operations for food and beverage. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Manager, with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Service-oriented general manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
20
20
years of professional experience
Work History
Third Shift Supervisor & Fashions Team Lead
Meijer
09.2024 - Current
- Enhanced worker safety by enforcing strict adherence to company policies and conducting regular safety inspections.
- Fostered an inclusive workplace environment through diversity initiatives aimed at enhancing collaboration among employees from various backgrounds.
- Resolved conflicts promptly and professionally, maintaining a positive atmosphere in the workplace.
- Oversaw inventory management and organization, optimizing space utilization and reducing product waste.
- Planned engaging team-building activities aimed at boosting camaraderie and morale among night shift staff members.
- Developed strong relationships with team members, providing support and guidance for professional growth.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
General Manager
Tupelo Honey Cafe
09.2020 - 12.2022
- Provided strong leadership to a team, resulting in exceptional client experiences.
- Fostered strong, enduring customer relationships via efficient account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed service and sales strategies to improve retention and revenue.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees through planning, assignments and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Bar Manager/Bartender Supervisor
Native Wings And Grill
03.2017 - 04.2019
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
Longhorn Steakhouse
Bartender/corporate trainer
10.2015 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
Event Coordinator
Premium catering
08.2008 - 12.2015
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Developed diagrams and floor plans with event setup requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Coordinated vendors, timelines and budgets for events.
- Conferred with customers to gather event requirements and explore opportunities.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Worked with professional and trade associations to create memorable and successful events.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Oversaw work of up to 40 staff seamlessly executing professional events.
- Coordinated and allocated equipment, supplies and staff for events.
- Attended and participated in industry events.
- Designed contracts, collected fees and booked venues for events.
Lead Bartender
Buffalo Wild Wings
05.2005 - 10.2015
- Talked easily with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor regularly and after special events.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Created signature beverages to increase revenue and patron loyalty.
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Checked customer IDs per day to verify legal age of customers.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Reinvented classic cocktails to complement new menu options.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI05.2002
Skills
- Decision-making
- Good work ethic
- Planning & organizing
- Analytical
- Multitasking
- Team management
- Teambuilding
- People skills
- Organization
- Training & development
- Supervision & leadership
- Customer service
- Active listening
- First Aid/CPR
- Flexible schedule
Timeline
Third Shift Supervisor & Fashions Team Lead
Meijer
09.2024 - Current
General Manager
Tupelo Honey Cafe
09.2020 - 12.2022
Bar Manager/Bartender Supervisor
Native Wings And Grill
03.2017 - 04.2019
Longhorn Steakhouse
Bartender/corporate trainer
10.2015 - 03.2019
Event Coordinator
Premium catering
08.2008 - 12.2015
Lead Bartender
Buffalo Wild Wings
05.2005 - 10.2015
High School Diploma -
Kalamazoo Central High School
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