Wakisha Williams

The Hartford

01.2013 - Current

Streamlined support processes for increased efficiency and reduced response times.
Developed and implemented comprehensive training programs to increase staff knowledge and skillsets.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.