Wakista Spurlock
Baton Rouge,La
Summary
Experienced Systems Manager knowledgeable about planning, implementing and maintaining hospital revenue. Experienced with over 20 years of experience in Hospital Revenue Cycle. Excellent reputation for resolving problems and improving both patient and team member satisfaction. Desiring a challenging new role with a progressive department within FMOLHS.
Overview
11
11
years of professional experience
Work History
System Manager, Patient Financial Services
Franciscan Missionaries of Our Lady Health System
Baton Rouge, Louisiana
08.2011 - Current
- Established departmental goals while ensuring adherence to organizational policies and procedures
- Implemented and evaluated strategies and modifications to existing operation systems and procedures related to reimbursement maximization and accuracy.
- Conducted monthly workshops and employee trainings to educate team members to optimize productivity and quality performance.
- Conducted monthly meetings with Executive leadership by reporting key metrics, and departmental performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Observed each employee's individual strengths and initiated one on one mentoring to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed, trained and motivated team members and peers to continuously improve knowledge and abilities in Revenue Cycle.
- Upheld great standards of leadership for employees, consistently leading by example.
Education
Master of Healthcare Administration - Healthcare Administration
08.2018
Bachelor of Science - Healthcare Administration
06.2015
Skills
- Employee Coaching and Motivation
- Policy and Workflow Development and Enforcement
- Cultural Awareness
- Process Improvement, Initiatives and Strategies
- Interviewing and Hiring
- Delegating Work Assignments
- Project Management and Development
- Inspirational Leadership
- Policies and Procedures Implementation
- Six Sigma Methodologies (Yellow Belt)
- Operational Efficiency
Timeline
System Manager, Patient Financial Services - Franciscan Missionaries of Our Lady Health System
08.2011 - Current
University of Phoenix - Master of Healthcare Administration, Healthcare Administration
University of Phoenix - Bachelor of Science, Healthcare Administration
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